Tracy Jaspers
Lacey,WA
Summary
Proven to enhance patient care at St Peter's Medical Center through meticulous medical record management and empathetic customer service. Skilled in healthcare compliance and teamwork, I significantly improved operational efficiency and patient satisfaction. Adaptability and problem-solving ensured high-quality support in fast-paced medical settings.
Overview
5
5
years of professional experience
Work History
Nursing Unit Secretary
St Peter's Medical Center
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Managed inventory of unit supplies, placing timely orders to maintain adequate stock levels.
- Improved patient care by efficiently managing medical records and transcribing physician orders.
- Assisted in maintaining a safe and clean environment for patients, adhering to infection control protocols.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
AC-2
DSHS
2022.07 - Current
- Maintained up-to-date knowledge of industry trends and advancements through regular participation in professional development opportunities.
- Enhanced student comprehension by incorporating real-life scenarios and hands-on training in ACLS courses.
- Facilitated effective skill-building workshops, focusing on critical thinking and problem-solving techniques in emergency situations.
- Elevated pass rates by providing personalized feedback and targeted coaching for students during simulation sessions.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Medical Assistant
Podiatry Associates
2020.03 - 2024.06
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Associates Degree - General
Lower Columia College
Longview, WASkills
- Adaptable to change
- Patient confidentiality
- Medical Record Management
- Scheduling appointments
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Patient Scheduling
- Medical billing knowledge
- Healthcare compliance
Timeline
AC-2
DSHS
2022.07 - Current
Medical Assistant
Podiatry Associates
2020.03 - 2024.06
Nursing Unit Secretary
St Peter's Medical Center
Associates Degree - General
Lower Columia College
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