Tracy Jimenez
Business Administration
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Claims Representative/Billing Specialist
RestorationInsuranceBilling
11.2023 - Current
- Reviewed incoming documentation for completeness prior to processing a claim.
- Analyzed claims data to determine appropriate resolution of cases according to company policies and procedures.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Administration/Denied Claims Specialist
Howard Layne Associates
11.2022 - 11.2023
- Provided customer service to policyholders and claimants by answering their questions, resolving disputes, and explaining coverage details.
- Analyzed claims to determine the extent of companies' liability and whether legal should take a look or not.
- Maintained accurate records of all claim activities in the database system (Zoho, Dash).
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Customer Care Representative
CVS Health
10.2021 - 04.2022
- Demonstrated commitment to customer service by building productive relationships, resolving complex issues, and boosting customer loyalty.
- Responded to questions and followed up on customer interactions.
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Contributed to team success, consistently achieving call center performance metrics.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Security Receptionist
Deptment Of Energy
09.2020 - 07.2021
- Maintained a safe and secure environment for visitors by following strict access control procedures.
- Safeguarded confidential information with adherence to data privacy regulations during visitor registration processes.
- Promoted a positive work culture among reception staff members through effective teamwork and clear communication channels.
- Managed high-pressure situations, handling multiple simultaneous tasks while maintaining a calm demeanor.
- Coordinated with security team members to ensure seamless communication during emergency situations.
- Demonstrated strong interpersonal skills when interacting with diverse populations, ensuring a welcoming atmosphere for all visitors.
Administrative Assistant
Seagate Technologies
10.2018 - 7 2020
- Triaged multiple tasks and competing priorities in servicing requests from senior managers.
- Worked on special projects and developed strategies for important initiatives.
- Researched executive business operations to compile information into detailed reports.
- Created spreadsheets and presentations for supervisors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks on daily basis.
Accounts Payable Clerk
Lucky's Market
04.2018 - 10.2018
- Researched payment issues and outstanding checks
- Processed accounts payable forms, invoices, and checks and performed various other bookkeeping functions
- Investigated and resolved discrepancies during the account reconciliation process
- Reviewed and verified journal entries, receipts, and tax data to increase accuracy
- Updated tracking spreadsheets in Excel to identify trends
Operations Administrator
SanDisk
01.2016 - 04.2017
- Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
- Assisted with documenting key processes, procedures, and security protocols.
- Coordinated meetings for department, both in office and remotely.
- Facilitated collaboration across departments, fostering teamwork, resulting in successful completion of complex projects.
- Supported the Engineering team by handling all administrative tasks.
- Oversaw facility maintenance projects, coordinating with contractors to ensure timely completion within budgetary guidelines.
Education
Associate of Arts - Business Administration
American Intercontinental University
05.2001 - 08.2012
Skills
Claims Investigation
Timeline
Claims Representative/Billing Specialist
RestorationInsuranceBilling
11.2023 - Current
Administration/Denied Claims Specialist
Howard Layne Associates
11.2022 - 11.2023
Customer Care Representative
CVS Health
10.2021 - 04.2022
Security Receptionist
Deptment Of Energy
09.2020 - 07.2021
Administrative Assistant
Seagate Technologies
10.2018 - 7 2020
Accounts Payable Clerk
Lucky's Market
04.2018 - 10.2018
Operations Administrator
SanDisk
01.2016 - 04.2017
Associate of Arts - Business Administration
American Intercontinental University
05.2001 - 08.2012
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