Summary
Overview
Work History
Education
Skills
Computer Experience
Circle of Friend and Standing Ovations,
Timeline
Generic

TRACY J. JOHNSON

Compton,CA

Summary

With more than twenty-two years of experience in the medical field, I offer daily assistance to the Radiation Oncology department and its physicians at Cedars-Sinai Medical Center. My role involves performing administrative tasks such as scheduling consultations, follow-up appointments, and daily treatment sessions, including HDR, IMRT, 2D-3D SBRT, SRS, and HDR for radiation therapies.

Request external diagnostic imaging studies, such as CT scans, MRIs, PET/CT PSMA, mammograms, and ultrasound scans, to be imported into the Epic system through Ambra or Live Image.

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures, and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature, and an adaptable approach. Proficient in Epic,Mosaiq and Care Everywhere.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

Patient Service Representative

Cedars Medical Center
09.2022 - Current
  • Enhances office productivity by handling a high volume of callers per day and e-mail requests from MDs
  • Prioritize inbound and outbound calls through a screening process called ADIET to ensure the patient experience is handled with care.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Able to provide courteous, friendly assistance to my colleagues on system processes while multitasking in a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Use knowledge of medical terminology to transcribe patient information from MD Directives to obtain medical authorizations.
  • Insurance portal efficient to secure prior authorizations for services through Availity, Blue Shield, Carelon, the CSMG HMO referral portal Evicore, United Health Care, and Medi-Cal / Tar's and Medicare A&B.
  • Capable of securing medical approvals for radiation therapies, diagnostic imaging, laboratory tests, Space OAR, and Hydrogel procedures, as well as HDR treatments.
  • Skilled in utilizing the Authorization workbook and the Epic Workqueue referral system to retrieve the required CPT codes for effective treatment planning.
  • Document the patient's medical information, case histories, and insurance details to facilitate smooth appointments and insurance authorization processing.
  • System proficient with Biscom faxing, retrieving messages from the TeleMed system, Opti Freight, Wells Tex messaging, Opti-Freight overnight shipping
  • Able to verify insurance coverage through the use of the passport system to attach the referral to the appointment.
  • Possessing a thorough knowledge of all PSRs, front desk operations, and back office functions, I actively support the team through collaboration. I am adept at assisting colleagues with diverse tasks and exhibit strong analytical skills, creativity, and flexibility. As a self-motivated individual, I take a proactive stance in my work, making effective decisions and fostering interpersonal relationships. My exceptional communication skills enable me to train new employees efficiently, and I am skilled in developing and delivering training materials. I am also open to working closing shifts as needed and maintain excellent attendance and reliability, demonstrating leadership through my actions.

Tech Aide

CEDARS-SINAI MEDICAL CENTER
01.2003 - Current
  • Providing daily support to the department and patients by performing general clerical and administrative duties
  • Machine-related experience: CT-Sim system to retrieve film and assist with positioning patients for treatment; assist in making immobilization devices for patients (mask, alpha cradle), cut electron blocks and prepare Cyber lab labels for patients; prints Radiant order to ensure the correct site is being scanned
  • Patient Support: Transports inpatients to and from radiation therapy treatment; completes registration documents with patients, including Conditions of Admission; checks patients into the Mosaiq system to alert the therapist of the patients arrival; prepares patient and treatment room for procedures; assists patients within treatment rooms; scans patient documents into Mosaiq; schedules patients in Epic and verifies accuracy in Mosaiq; manages patient satisfaction surveys and medical authorization
  • General Departmental Support: Utilizes CS-Link system to maintain doctor and treatment machine schedule; responds to telephone calls from patients and staff in a timely manner with understanding the importance of the phone call; exports daily charges in Mosaiq; prepares Excel spreadsheet for the re-export of daily charges; retrieves patient information from Epic and Mosaiq system to enter daily treatment orders; coordinates inpatient schedules with Radiation Therapists and Nurses to ensure inpatients arrive on time; prepares reports for weekly Chart Rounds board; takes inventory, and restocks supplies including oxygen, medical, and office supplies; prepares meeting minutes and agendas; surveys personal work spaces and treatment rooms for compliance, and completes weekly checklists for T.J.C
  • Readiness; develops and maintains relationships with others in the department to ensure a positive work environment

Intern

DANIEL FREEMAN HOSPITAL
01.2001 - 01.2002
  • Patient coordination; patient positioning, screening, and scanning; processed film for review by staff doctors; managed incoming telephone calls, and patient scheduling
  • Operated MRI equipment, set imaging factors, and manipulated software to generate quality and accurate images.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Positioned patients to obtain quality MRI images.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.

Intern

WESTCHESTER IMAGING
01.2001 - 01.2002
  • Operated G.E scanning machine to conduct patient imaging; prepared scanning room, film, and GAD; screened patients to obtain medical history; reviewed patient information with Radiologist; arranged scanning coils for machine; enforced patient safety guidelines; assisted with preparation of Arthrograms

Education

Some College (No Degree) - Anatomy, Anthropology, Art, Biology, Child Development, English, Health, Humanities, Microbiology, Oral Communications, Philosophy, Physical Science, Psychology, Medical Terminology Certificate

WEST LOS ANGELES COLLEGE

M.R.I (Magnetic Resonance Imaging)

AMERICAN COLLEGE OF MEDICAL TECHNOLOGY

Skills

  • Interpreting physician orders
  • Insurance verification through the insurance portals, Availity, Blue Shield, CSMG, Evicore and United Health
  • Patient confidentiality
  • Medical insurance verification through Passport systems
  • Phone etiquette to ensure patient experience
  • Electronic health records by updating Care Everywhere
  • Verbal and written communication
  • Patient intake by creating a new Epic Chart for new patients

Computer Experience

  • CS-Link
  • Mosaiq
  • Kronos
  • Microsoft Word
  • Excel
  • Outlook
  • PowerPoint
  • Biscom Web Fax
  • OptiFreight
  • Artera Messenger
  • TeleMed Messages

Circle of Friend and Standing Ovations,

When an employee delivers exceptional patient care, the patient has the opportunity to express their gratitude by making a monetary donation to the medical center in recognition of that care.


The patient can express their gratitude for the service and quality care by identifying an employee with a heartfelt note, accompanied by a standing ovation.

Timeline

Patient Service Representative

Cedars Medical Center
09.2022 - Current

Tech Aide

CEDARS-SINAI MEDICAL CENTER
01.2003 - Current

Intern

DANIEL FREEMAN HOSPITAL
01.2001 - 01.2002

Intern

WESTCHESTER IMAGING
01.2001 - 01.2002

Some College (No Degree) - Anatomy, Anthropology, Art, Biology, Child Development, English, Health, Humanities, Microbiology, Oral Communications, Philosophy, Physical Science, Psychology, Medical Terminology Certificate

WEST LOS ANGELES COLLEGE

M.R.I (Magnetic Resonance Imaging)

AMERICAN COLLEGE OF MEDICAL TECHNOLOGY

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