Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Johnson

Girard,Ohio

Summary

Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.

Overview

12
12
years of professional experience

Work History

Property Manager

Greenheart Companies
Boardman, Ohio
01.2017 - 01.2019
  • Management professional of multiple residential and commercial properties with experience in development and leadership, Marketing & Sales, increase revenue and improve profit contributions, Set up service orders, assist vendors, Negotiate contract terms for ownership, provide weekly and monthly income/tenant reporting, Schedule Maintenance and Cleaning staff, inventory, Assist local police department to secure safety of residents, Maintained 100% occupancy rates through exceptional tenant service
  • Set up Bi-weekly payroll for maintenance and cleaning staff, general Office duties, answer multi-line phones, outstanding communication skills, Intake and Assist with applications, review lease agreements, handle resident Complaints to effectively resolve disputes, Income verifications, background checks, delinquent accounts, complete weekly reports, perform Housekeeping inspections, Collections, Customer Service, Exceptional background in property and operations management, Implementing effective systems, strategies, and processes to improve organizational performance, File auditing, process rental payments

Property Manager

Lincoln Square Apartments
Youngstown, Ohio
01.2016 - 01.2017
  • Management professional with experience in development and leadership, Marketing & Sales, increase revenue and improve profit contributions, Set up service orders, assist vendors, assist with management of office and Maintenance staff, inventory, Assist local police department and task force to secure safety of residents, Maintained 100% occupancy rates through exceptional tenant service
  • General Office duties, answer multi-line phones, outstanding communication skills, Intake and Assist with applications, review lease agreements, handle resident Complaints to effectively resolve disputes, Income verifications, background checks, set up drug test, delinquent accounts, complete weekly reports, perform Housekeeping inspections, Collections, Customer Service, Exceptional background in property and operations management, Implementing effective systems, strategies, and processes to improve organizational performance, File auditing, process rental payments

Assistant Property Manager

ABC Management/Hampshire House Apartments
Warren, Ohio
01.2015 - 01.2016
  • Management professional with experience in development and leadership, Marketing & Sales, increase revenue and improve profit contributions, Set up service orders, assist vendors, assist with management of office and Maintenance staff, inventory, Assist local police department and task force to secure safety of residents, Maintained 100% occupancy rates through exceptional tenant service
  • General Office duties, answer multi-line phones, outstanding communication skills, Intake and Assist with applications, review lease agreements, handle resident Complaints to effectively resolve disputes, Income verifications, background checks, set up drug test, delinquent accounts, complete weekly reports, perform Housekeeping inspections, Collections, Customer Service, Exceptional background in property and operations management, Implementing effective systems, strategies, and processes to improve organizational performance, File auditing, process rental payments

LEASING CONSULTANT/ASSISTANT MANAGER

Vesta Corporation/Royal Mall Apartments
Niles, Ohio
01.2007 - 01.2014
  • Management professional with experience in development and leadership, Marketing & Sales, increase revenue and improve profit contributions, Set up service orders, assist vendors, assist with management of office and Maintenance staff, inventory, Assist local police department and task force to secure safety of residents, Maintained 100% occupancy rates through exceptional tenant service
  • General Office duties, answer multi-line phones, outstanding communication skills, Intake and Assist with applications, review lease agreements, handle resident Complaints to effectively resolve disputes, Income verifications, background checks, set up drug test, delinquent accounts, complete weekly reports, perform Housekeeping inspections, Collections, Customer Service, Exceptional background in property and operations management, Implementing effective systems, strategies, and processes to improve organizational performance, File auditing, process rental payments

Education

Psychology/Social work -

Ashford University

High School Diploma -

The Rayen School

Medical Occupations I & II 1986-1987 -

Choffin Career Center

Diversified Office Training -

Choffin Career Center

Skills

  • Perform all general office functions
  • Excellent customer service skills
  • Life Coach Training
  • Collections
  • COS Training
  • Tax Credit training
  • Tenant Relations
  • Maintenance Scheduling
  • Contract Negotiation
  • Compliance Monitoring
  • Property Management

Timeline

Property Manager

Greenheart Companies
01.2017 - 01.2019

Property Manager

Lincoln Square Apartments
01.2016 - 01.2017

Assistant Property Manager

ABC Management/Hampshire House Apartments
01.2015 - 01.2016

LEASING CONSULTANT/ASSISTANT MANAGER

Vesta Corporation/Royal Mall Apartments
01.2007 - 01.2014

Psychology/Social work -

Ashford University

High School Diploma -

The Rayen School

Medical Occupations I & II 1986-1987 -

Choffin Career Center

Diversified Office Training -

Choffin Career Center

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Tracy Johnson