Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Tracy Johnson

Idabel,OK

Summary

Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.

Overview

18
18
years of professional experience

Work History

Surveillance / Table Games Protection Agent

Choctaw Casino
10.2008 - Current
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property
  • Attentively monitored casino surrounding areas for signs of attempted theft by guest or associates observing and reporting.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Observed video surveillance systems for prompt emergency response.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.

Poker Dealer

Choctaw Casino
10.2006 - 11.2008
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Learned and followed company procedures to maintain consistency and standards.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Education

Diploma -

Idabel High School
05.1990

Skills

  • Attention to Detail
  • Good Telephone Etiquette
  • Self-Motivated
  • Organization and Time Management
  • Data Entry
  • Clerical Support
  • Discretion and Confidentiality
  • Situational Awareness
  • Threat Assessment
  • Asset Protection

Activities

I love spending time with my wonderful children and grandchildren. I love shopping and crawling up in my bed with a good book.

Timeline

Surveillance / Table Games Protection Agent

Choctaw Casino
10.2008 - Current

Poker Dealer

Choctaw Casino
10.2006 - 11.2008

Diploma -

Idabel High School

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Tracy Johnson