Tracy Johnson
Broadlands,VA
Summary
Experienced Assistant General Manager with 42 years of experience in the Industry. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Glory Days Grill
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Created and executed new operational procedures, enhancing daily task management.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Front of House Manager
Applebee's Grill + Bar
04.2017 - 10.2019
- Addressed guest concerns efficiently while establishing positive relationships with clientele.
- Trained new hires on company policies, procedure, as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Manager
Bonchon Chicken
03.2016 - 01.2017
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Accounting -
Merritt College
Oakland, CACertification
Serv Safe Certified
Pos expert in multiple platforms
Timeline
Front of House Manager
Applebee's Grill + Bar
04.2017 - 10.2019
Manager
Bonchon Chicken
03.2016 - 01.2017
Assistant General Manager
Glory Days Grill
Accounting -
Merritt College
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