Tracy Johnson
Brookhaven,PA
Summary
Dynamic Certified Medical Assistant with extensive experience at Crozer Chester Medical Center, excelling in patient care coordination and effective communication. Proven ability to streamline patient flow and enhance clinic efficiency while maintaining HIPAA compliance. Skilled in specimen collection and passionate about delivering compassionate, patient-focused care.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant, Gastroenterology
Crozer Chester Medical Center
04.2023 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Taught patients about medications, procedures, and care plan instructions.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed medical records management, including filing, organizing and scanning documents.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Measured patient pulse oximetry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Certified Medical Assistant, Neurology
Crozer Chester Medical Center
11.2011 - 04.2023
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Certified Medical Assistant, OBGYN
Crozer Chester Medical Center
02.2009 - 09.2011
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
Certified Medical Assistant, Family Practice
Crozer Chester Medical Center
09.1994 - 02.2009
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
Education
No Degree - Certification For Medical Assistant
Rets Education Center , Now CHI Institute
Broomall, PA04-1992
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Phlebotomy techniques
- Telephone etiquette
- Blood pressure measurement
- Injection administration
- Direct patient care
- EMR / EHR
- Medical terminology knowledge
- Reliable team player
- Electronic medical records
- Patient-focused care
- CPR
- Procedure assistance
- Appointment setting
- Insurance verification
- Medical office administration
- Valid driver's license
- Medical terminology
- Patient care coordination
- Maintaining confidentiality
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant, Gastroenterology
Crozer Chester Medical Center
04.2023 - Current
Certified Medical Assistant, Neurology
Crozer Chester Medical Center
11.2011 - 04.2023
Certified Medical Assistant, OBGYN
Crozer Chester Medical Center
02.2009 - 09.2011
Certified Medical Assistant, Family Practice
Crozer Chester Medical Center
09.1994 - 02.2009
No Degree - Certification For Medical Assistant
Rets Education Center , Now CHI Institute
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