Tracy Johnson
Draper,UT
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
18
18
years of professional experience
Work History
Server/Bartender
KITA/ PENDRY PARK CITY
11.2021 - 04.2025
- My continued experience in fine dining has continued to grow as I helped, not only in the help of opening this fine restaurant. I also learned more about Japanese cuisine. Continuing to learn team work, and hard word work as a server.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Improved dining experience by providing prompt, attentive service to guests.
Restaurant Server
Waldorf Astoria
12.2019 - 01.2021
- As a server I was required to have a great deal of wine knowledge, along with passing the Forbes standards of service. Excellent customer relations, and subtle upsells. Knowledge of menu being served. I am required to achieve excellent team work, and relations with my co-workers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Established rapport with regular customers, fostering loyalty through exceptional service.
Server
TWIG'S BISTRO MARTINI BAR
10.2017 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/ Bartender
Spencer’s for Steaks and Chops
11.2015 - 05.2017
- Customer service, taking food orders, creating cocktails, performing all opening and closing side works. Performed as a Bartender fulltime during lunches.
- Creating a professional atmosphere, for a high end clientele, and hotel guest.
- Located in the Hilton on S.W. Temple.
- Worked with Private Dining Room Events, and Banquet Events.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Created attractive bar displays by strategically arranging bottles and glasses.
Associate/Server
Fleming’s Prime Steakhouse
10.2006 - 08.2015
- Greeting Guest
- Extensive Wine knowledge
- Reviewing Menu
- Making sure of customer satisfaction
- Private Dining Events.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Licensed Master Esthetician -
Stringham Real Estate School
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Avalon Cosmetology
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John Ehret High
Skills
- Extensive Restaurant Serving knowledge
- Fine Dining Knowledge
- Team Player
- Strong work ethic
- Exceptional customer service
- Food running
- High volume dining
- Dining area maintenance
- Allergy awareness
- Tableside etiquette
- Table setting knowledge
- Menu presentation
Timeline
Server/Bartender
KITA/ PENDRY PARK CITY
11.2021 - 04.2025
Restaurant Server
Waldorf Astoria
12.2019 - 01.2021
Server
TWIG'S BISTRO MARTINI BAR
10.2017 - 08.2019
Server/ Bartender
Spencer’s for Steaks and Chops
11.2015 - 05.2017
Associate/Server
Fleming’s Prime Steakhouse
10.2006 - 08.2015
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Avalon Cosmetology
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John Ehret High
Licensed Master Esthetician -
Stringham Real Estate School
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