Tracy Johnson
Roosevelt,USA
Summary
Experienced with front desk operations and patient intake procedures. Utilizes strong communication and organizational skills to maintain seamless workflow and accurate record-keeping. Knowledge of customer service techniques ensures welcoming and efficient experience for all visitors.
Professional, experienced intake specialist prepared for this role. Strong background in client interactions, data management, and administrative support. Focus on team collaboration and achieving results. Reliable and adaptable to changing needs. Skilled in communication, organization, and problem-solving.
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator working within industry guidelines.
Overview
15
15
years of professional experience
Work History
Associate I, Call Center Engagement
CardWorks Servicing
01.2019 - Current
- Providing professional quality customer care to all clients in the Card Works portfolio. Daily responding to telephone inquiries regarding customer credit card accounts in a fast paced, structured customer focused environment. Interact with various departments while speaking with account holders to offer solutions that benefit the customer. Evaluate and analyze information to resolve inquiries by asking probing questions and provide solutions to day to day banking credit card issues.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Intake Receptionist
Feldman, Kramer, & Monaco
09.2023 - 12.2025
- Managed front desk operations to ensure smooth visitor check-in and appointment flow.
- Handled incoming calls, addressing inquiries and directing them to appropriate personnel.
- Maintained an organized filing system for client records and administrative documentation.
- Coordinated with paralegal's to streamline client care and improve service delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Participated in ongoing training opportunities to stay current on industry best practices and enhance overall job performance.
- Effectively communicated with all levels of the firm and outside vendors and clients.
Debt Collections Agent
Debt Recovery Solutions
01.2019 - 01.2021
- Under general supervision, collect debts owed to various clients. Perform collection and investigation activities. Report delinquent and satisfied debts to credit bureaus. Assist debtors with disputes and debt fraud impacting credit scores.
Help Desk Rep
National Consumer Panel
01.2015 - 01.2019
- Inbound/Outbound technical support for NCP mobile application. Help panelists obtain 2FA access to internet and gift order selection. Email corresponding and ACD Que ticket response. Troubleshoot scanner devices.
CSR
Randstad
01.2014 - 01.2015
- Handled over 60 calls a day assisting panelists in the USA and Canada. Instructed panelists to consistently report data through participation in surveys and grocery scanning on a weekly basis. Provided assessment of eligibility of rewards, prizes, and gifts. Troubleshoot scanning devices and internet logon issues and gift order processing. This was temp to perm position.
CSR
Alorica Inc.
01.2011 - 01.2013
- Analyzing customer accounts to save clients at least 30% on monthly spending. Describe and promote products and services to up sell to clients. Enroll clients in internet, sales, and cable services. Increased retention through resolving technical difficulties, financial disputes and product failure. Obtained referrals to expand client data base. Customer care in business process outsourcing setting for AT&T.
Education
BBA -
Strayer University
Marietta, Georgia01.2008
Skills
- Inbound/Outbound calls technical trouble shooting Sales, collections, correspondence, negotiating skills, customer service, soft skills in ACD/Dialer call center environment
- Strong organization
- Appointment scheduling
- Initiative-taking
- client confidentiality
Timeline
Intake Receptionist
Feldman, Kramer, & Monaco
09.2023 - 12.2025
Associate I, Call Center Engagement
CardWorks Servicing
01.2019 - Current
Debt Collections Agent
Debt Recovery Solutions
01.2019 - 01.2021
Help Desk Rep
National Consumer Panel
01.2015 - 01.2019
CSR
Randstad
01.2014 - 01.2015
CSR
Alorica Inc.
01.2011 - 01.2013
BBA -
Strayer University