Tracy Jones
Chesapeake,VA
Summary
Over 30 years’ combined experience of providing professional software application testing, quality assurance, analyst, system administration, network administration, program management support, logistics and systems engineering to government and non-government entities. Extensive experience with NMCI/NGEN and implementation. Active SECRET Clearance. Demonstrated success in: Managed contracts and cost metrics for LCS IPT at NSWCCD Total Open Ship Architecture (TOSA). Developed Legacy Shutdown schedule and program for NMCI. Developed SOP document for NMCI Application Management Team. Provided claimant support for NMCI Legacy Team. Provided analyst support for USN Echelon II. Managed Quality Assurance of all NMCI Emerging Applications. Provided System/Network Administration. Developed SOP document for NGEN future applications testing.
Professional with solid background in systems analysis and proven track record of delivering impactful solutions. Skilled in data analysis, problem-solving, and optimizing system performance. Strong focus on team collaboration and achieving results. Known for adaptability, reliability, and clear communication.
Dynamic System Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
33
33
years of professional experience
1
1
Certification
Work History
System Analyst II
City of Virginia Beach
06.2016 - 06.2024
- Provided technical support for over 200 end-users, resolving issues promptly and effectively.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
- Assessed business requirements to create focused solutions.
- Fostered a culture of continuous improvement within the organization by actively soliciting feedback from end-users on system performance and incorporating user suggestions into future development efforts.
- Reduced downtime during system upgrades by developing thorough rollout plans that minimized potential disruptions to daily operations.
- Executed successful integrations with third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Senior IT Specialist
Syzygy, Inc.
12.2010 - 07.2011
- Member of the NGEN Testing and Evaluation (T&E) Team
- Responsible for reviewing all acquisition documents relating to T&E
- Review and provide feedback on ITIL processes related to T&E
- Create metrics showing T&E responsibility during Phase 1 of acquisition
- Member of the ITSM, Transport, PIR, and Risk Management Teams
Senior IT Specialist
VPSI, Inc.
10.2006 - 09.2010
- Member of the NMCI Program Management office Legacy Shutdown Team
- Created Enterprise Legacy Shutdown Schedule for Enterprise
- Responsible for Enterprise-wide metrics to track Legacy Shutdown reporting out to Echelon II CIO level
- Member of the NMCI Program Management Office Applications Management Team
- Created SOP for USN/USMC joint lab
- Support the DoNARDP (Dept of Navy Application Release and Distribution Processes) prior to application packages being handed off to HP final certification and distribution
- Integrate and optimize end-to-end NMCI Application release Deployment Process
- Collaborate with HP for synchronization and efficiency of processes
- Track and prioritize testing projects, get answers from and provide feedback to clients as required
- Document all aspects of each testing package as it progresses through the process
- Preparing applications for the pre-certification process, ensuring proper workload control, and serves as the lead for all QA pre-certification testing of applications
- Responsible for preparing all weekly reports, all quality assurance documentation, and shipment of each application submitted into the CLIN0147 and CLIN0148 process
- Ensures all applications follow the USN/USMC joint AC&TI lab policies/procedures for testing and shipment to HP
- Application owner's point of contact throughout any required application testing
- Set all tasking pertaining to testing of applications following AC&TI timelines through shipment to HP
- Integrate and optimize an end-to-end process for transitioning USN software applications from USN legacy network to NMCI environment and introducing new applications into the environment to include Administration, Testing and Quality Assurance
- Collaborate with Hewlett Packard NMCI management for synchronization and efficiency of processes
- Provide analysis, testing and quality assurance to all application media packages requiring certification and deployment into the NMCI environment to identify and mitigate risk of non-compliance to NMCI environment
- Coordinate with and provide technical support to application developers, Functional Area Managers (FAMs), USN project sponsors, and other stakeholders to complete application packages for certification for use in the NMCI environment
- Track and prioritize numerous ongoing testing projects, provide timely feedback to customers, both internal and external, and document all aspects of each testing package as it progresses through the process
- Sustain applications management systems, tools, and repositories for efficient certification and distribution of USN applications
- Track application certification and distribution costs and project timelines and provide reporting metrics to USN NMCI PMO
- Verification and analysis of data for synchronization in DoN Application and Database Management System (DADMS), Integrated Solutions Framework (ISF) Tools, and NMCI Application Reporting and Tracking System (ARTS)
Senior Consultant
Bearingpoint, Inc.
08.2005 - 10.2006
- Created inventory of all existing applicable standards and architectures impacting PEO-IT PMO
- Published report on analysis of impact of how such standards and architectures impacted the office and how the constraints of such impact
- Created research database of civilian agencies and military services’ strategic efforts including any existing or proposed commodity councils
- Developed a proposed Concept of Operations for developing an enterprise-wide commodity council to strategically source information technology software, hardware, and services
- Proposal included organizational structure, business operations outline, and metrics
- Developed systems engineering approach showing linkage of standards to requirements and outcomes of the FAM BCA filter process
- Assisted in creating metrics of Enterprise Program Management Office (EPMO) services available to customer regarding all facets of strategic sourcing for business IT
- Assumed customer advocate role for Legacy networks certifying under NMCI
- Developed Statement of Objectives for systems/servers transitioning into NMCI including hosting facility
- Identified CLINS for NMCI customers and helped with NMCI order process to include seat transition and systems/servers
- Assisted with ISF tools registration for contract modification
- Created POAMs for legacy system/servers in CCZ effort as needed
- Tracked NMCI orders for customers once orders placed to ensure no bottlenecks
- Tracked command listing and issues for both TBEN and NOLAMAN CCZ efforts
- Responsible for command contacts and verification of information provided for CCZ efforts, requirements, CLIN identification, tracking of orders from issuance to validation
- Worked with Site Managers to ensure accurate timeframe of deployment and report information to NMCI POCs
- Authored adjudication process for contract modification issues
- Designed PEO-EIS portal objectives for NOLAMAN CCZ efforts
- CTR for NMCI orders as needed
President, Sr. IT Consultant
Tracy Lawrence, Ltd.
01.1991 - 08.2005
- Served as liaison for NMCI transition
- Responsibilities included requirements definition, IT selection, schedule monitoring, legacy transition, cost and budgeting monitoring
- Constructed customer support meeting and computing facility from the ground up; devised all training materials and policies for hardware, software, contracts and budgeting
- Improved overall operations, formulating innovative procedures for meeting organization, contract creation/renewal, contract bidding, and computing processes
- Designed complete network infrastructure and assured optimal performance of hardware, software and network components
- Managed combined budget for IT acquisition of over $7.8 million for Navsea SEA 05D1, NSWCCD, and Navsea PEO ships representing IT acquisition
- Evaluated the computer service, hardware and software, communications network, application systems, personnel, operational practices and management of USN computer practices as part of acquisition consideration
- Member of IPT for PEO ships representing IT acquisition
- Acting procurement officer for IT acquisition 100k and under
Education
M.S. - Information Systems
Strayer University
01.1994
B.S. - Computer Systems
Strayer Univeristy
01.1991
Skills
Program Management
- Logistics
- Systems Engineering
- System Administration
- Application Testing
- Quality Assurance
- Systems Analyst
- Government Liaison
- Functional specifications
- Technical Analysis
- Requirements Gathering
- Software testing
- End-user support
- Application support
- Technical Documentation
- System Upgrades
- User Acceptance Testing
- User requirements
- Software and hardware updates
- Microsoft desktop applications
- Systems deployment
- Teamwork and Collaboration
- Excellent Communication
- Client Relations
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Self Motivation
Certification
- ITIL V3 Foundations Certification
- ACQ 101 Certification
Timeline
System Analyst II
City of Virginia Beach
06.2016 - 06.2024
Senior IT Specialist
Syzygy, Inc.
12.2010 - 07.2011
Senior IT Specialist
VPSI, Inc.
10.2006 - 09.2010
Senior Consultant
Bearingpoint, Inc.
08.2005 - 10.2006
President, Sr. IT Consultant
Tracy Lawrence, Ltd.
01.1991 - 08.2005
B.S. - Computer Systems
Strayer Univeristy
M.S. - Information Systems
Strayer University
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