Tracy Jones
Miami,Florida
Summary
Professional with strong background in food service management, excelling in overseeing daily operations and ensuring high standards of cleanliness and food safety. Proven ability to lead and motivate teams, adapting to changing needs and consistently achieving operational goals. Expertise in inventory management, customer service, and staff training, combined with focus on collaboration and delivering results. Reliable and resourceful, ready to enhance cafeteria efficiency and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
MDCPS
12.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Office Clerk
MDCPS
08.2018 - 12.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
School Bus Driver
MDCPS
09.2014 - 08.2018
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, Florida and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Built trust and rapport with students, encouraging respectful and kind interactions among passengers.
School Bus Aide
MDCPS
09.2013 - 10.2014
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Documented disciplinary and behavioral incidents in tailored reports.
- Built and maintained positive relationships with teachers, students and parents.
- Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
- Continuously monitored student behavior on the bus to identify potential safety hazards, taking preventative actions as necessary.
- Supported bus driver in managing emergency situations, effectively implementing safety protocols.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced Florida safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Helped load and unload disabled and non-ambulatory passengers.
Food Service Worker
MDCPS
10.2010 - 09.2013
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Community Learning Academy
Miami, FL06.1994
Certification
- Cooking & Baking
- Cashier
- Online Ordering
- Food Production
- CPR Certified
Timeline
Security Officer
MDCPS
12.2021 - Current
Office Clerk
MDCPS
08.2018 - 12.2021
School Bus Driver
MDCPS
09.2014 - 08.2018
School Bus Aide
MDCPS
09.2013 - 10.2014
Food Service Worker
MDCPS
10.2010 - 09.2013
High School Diploma -
Community Learning Academy
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