Summary
Overview
Work History
Education
Skills
Timeline
Services
Receptionist

Tracy Jordan

Conley,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional and positive demeanor with proficiency in Microsoft Office. Excellent written, verbal and interpersonal communication skills including the ability to actively listen.

Experienced customer service professional bringing 20+ years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about logistic regulations and standards.

Overview

26
26
years of professional experience
1
1
Language

Work History

Community Member Services Volunteer

WCCI, Food Bank
College Park, GA
01.2023 - Current
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Kept case files updated, accurate and aligned with requirements.
  • Coordinated with different service providers to meet clients' individual needs.
  • Facilitated community outreach to expand participation and support.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Approached issues proactively to best meet current and future community needs.

Logistics Management Specialist, Contractor

BJJ Enterprises LLC
Aurora, IL, Will
05.2017 - Current
    • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
    • Conducted investigations to resolve issues related to logistics and cargo movements.
    • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
    • Developed strategies to optimize utilization of available resources.
    • Monitored inbound and outbound freight operations to establish timely delivery of packages.
    • Liaised with internal and external stakeholders to facilitate smooth operations.
    • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
    • 20+ years of maintaining excellent working relationships with customers by efficiently responding to inquiries and complaints.
    • Created reports to provide insights into logistics operations and performance.
    • Built and established relationships with staff and vendors.
    • Developed and implemented strategies to reduce costs and improve quality of service.
    • Analyzed customer requirements and provided customized logistics solutions.
    • Coordinated shipments and tracked progress to facilitate timely delivery.
    • Monitored performance of logistics operations to identify areas for improvement.
    • Updated and maintained databases to track shipments and inventory.
    • Devised routing plans and schedules to facilitate safe and timely delivery of goods.
    • Studied data to identify trends and patterns in transportation activity.

Owner/Operator

Jjordan Enterprises LLC
Conley, GA, DeKalb
03.2008 - 03.2023
    • Consulted with customers to assess needs and propose optimal solutions.
    • Prepared annual budgets with controls to prevent overages.
    • Managed day-to-day business operations.
    • 20+ years of developing and nurturing lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
    • Trained and motivated employees to perform daily business functions.
    • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
    • Kept all building areas and equipment functional and well-organized to promote business performance.
    • Assessed income and expenses and adapted plans to improve profit levels.
    • Fostered strong professional network and partnership building skills to connect with quality leads.
    • Developed business plan, processes and procedures to provide superior service to customers.
    • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
    • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating 100% optimal.
    • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
    • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
    • Verified contents of inventory loads against Bills of Lading.
    • Operated with safety and skill to avoid accidents and delays.
    • Monitored and managed fuel consumption and expenses for management reporting.
    • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
    • Obtained necessary permits and licenses to operate various commercial vehicles legally.
    • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Enumerator, Supervisor

Census Bureau
Atlanta, DeKalb
06.2009 - 06.2011
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Assisted people in filling out surveys with complete and accurate information.
  • Oversaw 10-member team of census enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures.
  • Walked door to door and collected demographic information.
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
  • Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
  • Dispensed assignments to enumerator team and submitted completed work to supervisors.
  • Maintained records of houses visited, surveys completed and money spent.
  • Planned efficient visitation routes by studying maps of assigned areas, reaching more than 20 community households per day.
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.

Executive Administrative Assistant

Major-Way Entertainment LLC
Atlanta, GA, Fulton
03.2002 - 03.2007
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Used software to coordinate meetings, appointments, and tasks senior executives.
  • Organized and updated schedules for executives.
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Scheduled appointments and handled calenders for senior leadership.
  • Answered high volume of phone calls and email inquiries.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Handled confidential and sensitive information with discretion and tact.

Biological Laboratory Technologist

Centers for Disease Control, NCID, Serum Bank
Atlanta, GA, Fulton
10.1997 - 10.2001
  • Maintained documentation on tests performed in lab.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Interpreted and documented results of tests into active databases and communicated results to internal customers.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Maintained consumables and glassware inventory by receiving and inventorying incoming shipments.
  • Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
  • Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
  • Entered quality test results, scanned paperwork into SAP and monitored SAP for completion of inspections.
  • Trained new associates in laboratory procedures and standards.
  • Documented information by maintaining daily logs and equipment record books.
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Prepared and assured accuracy of standards and reagents needed for analyses.
  • Functioned as primary data generator to record and calculate data and sign assay sheets.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Steered process development experiments in lab and supported scale up processes.
  • Completed quality documents and input and saved quality data in appropriate locations.
  • Collected and performed analytical testing on in-process product.
  • Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
  • Provided technical guidance and training to laboratory staff.
  • Collaborated with other healthcare professionals to develop new procedures and protocols.
  • Monitored and documented safety standards to verify compliance.
  • Trained and supervised junior technicians in laboratory protocols.
  • Participated in lab meetings and project presentations.
  • Provided support and guidance to junior lab staff.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Kept abreast of current industry, scientific and regulatory developments and issues.
  • Operated and performed preventative maintenance on laboratory equipment and instruments.
  • Prepared reagents and solutions following standard laboratory formulas and procedures.
  • Assisted scientists by collecting and organizing laboratory data.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Prepared and examined specimens using variety of instruments, histologic and molecular diagnostic techniques
  • Kept abreast of current industry, scientific and regulatory developments and issues
  • Cooperated with other technicians to develop and test new protocols
  • Participated in research projects by designing and executing experiments
  • Analyzed clinical samples on LC/MS-MS, resolving unusual data trends and handling chromatography and instrument alarms as appropriate
  • Engaged in instrument maintenance and basic troubleshooting of LC-MS/MS, serving as primary operator of LC-MS/MS and reviewing QC and calibrator performance for assay integrity
  • Interpreted laboratory results to provide technical advice to scientists
  • Prepared reagents and solutions following standard laboratory formulas and procedures
  • Collaborated with researchers and scientists to design and execute experiments
  • Prepared and validated buffers and in-house reagents, calibrators, and controls in advance of laboratory testing and analysis orders

Education

Bachelor of Science - Biology

Alabama State University
Montgomery, AL
09.1988 - 1993.05

Skills

    Organization and Time Management

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Timeline

Community Member Services Volunteer

WCCI, Food Bank
01.2023 - Current

Logistics Management Specialist, Contractor

BJJ Enterprises LLC
05.2017 - Current

Enumerator, Supervisor

Census Bureau
06.2009 - 06.2011

Owner/Operator

Jjordan Enterprises LLC
03.2008 - 03.2023

Executive Administrative Assistant

Major-Way Entertainment LLC
03.2002 - 03.2007

Biological Laboratory Technologist

Centers for Disease Control, NCID, Serum Bank
10.1997 - 10.2001

Bachelor of Science - Biology

Alabama State University
09.1988 - 1993.05

Services

Notary Public, DeKalb County, GA

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