Tracy Joseph
Lithonia,GA
Summary
Highly skilled professional with over 15 years in leadership and health care administration with a Master of Science in Health Law. Team oriented leader with focus on Compassion for quality patient care. Expertise in innovative problem solving and enhancing operational efficiency within healthcare regulatory guidelines and standards. Overall my skills would ensure the continued success of a healthcare organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Supervisor
Wellstar
07.2022 - Current
- Monitoring daily office operations to ensure efficient workflow and compliance with policies.
- Maintaining inventory of office supplies and equipment
- Staying updated on all applicable healthcare regulations and policies.
- Hiring, onboarding, and training new office staff.
- Conducting performance evaluations and providing feedback to staff.
- Managing employee schedules, including time off requests and coverage for absences.
- Worked closely with 3 physicians and a full clinical staff
CLIENT SERVICE DIRECTOR
Jenny Craig
03.2020 - 07.2022
- Exceeded quota goals consistently with an 8 percent increase monthly
- Establishing trusted relationships to ensure customer's overall satisfaction using brand awareness and conducting sales presentations to potential clients
- Monitored staff productivity and provide constructive feedback and coaching to maintain healthy and highly productive work environment.
- Successfully managed budgets and allocated resources to maximize productivity and profitability
RETAIL SALES MANAGER
ULTA BEAUTY
07.2018 - 10.2019
- Managed a staff of 15- 20 Beauty advisors, Licensed Cosmetologist, estheticians and Prestige beauty brand vendors
- Procured both creative and effective strategies such as in-store events to increase sales of selected brands and products.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
BENEFITS COORDINATOR (Intern)
Pacific Dental
04.2019 - 07.2019
- Implemented policy guidelines for patient safety while abiding by HIPAA
- Liaison between health care providers and clients with focus on communicating clients' needs.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
ASSISTANT STORE MANAGER
WALGREENS
11.2006 - 12.2017
- Hiring, onboarding, and training new office staff.
Assigning tasks and delegating work effectively. - Conducting performance evaluations and providing feedback to staff.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed both pharmacy and retail store with about 20-30 employees
- Consistently ranking top 5 stores in the market
Education
Master of Science - Health Law
Nova Southeastern University
Davie, FL03.2023
Bachelor of Science - Criminal Justice Pre-Law
Florida Memorial University
Miami, FL05.2014
Skills
- Proficient in EPIC systems
- Experienced with Microsoft Office applications
- Project execution management
- Strategic Planning and Analysis
- Payroll and budgeting
- Skilled in multilingual interactions
- State of Georgia Notary Public
- Expense reporting
- HIPAA compliance and Regulatory compliance
- Operations management
Web
LinkedIn: Tracy B. Joseph
References
Available upon request
Certification
PTCB
Timeline
Office Supervisor
Wellstar
07.2022 - Current
CLIENT SERVICE DIRECTOR
Jenny Craig
03.2020 - 07.2022
BENEFITS COORDINATOR (Intern)
Pacific Dental
04.2019 - 07.2019
RETAIL SALES MANAGER
ULTA BEAUTY
07.2018 - 10.2019
ASSISTANT STORE MANAGER
WALGREENS
11.2006 - 12.2017
Master of Science - Health Law
Nova Southeastern University
Bachelor of Science - Criminal Justice Pre-Law
Florida Memorial University
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