Summary
Overview
Work History
Education
Skills
Web
References
Certification
Timeline
Hi, I’m

Tracy Joseph

Compliance
Lithonia,GA

Summary

Experienced professional with over 15 years in leadership in a retail setting as well as health and wellness. Currently working as a front office administrator and looking to advance in the healthcare compliance roles. Looking to merge past experiences as well as current role into career within healthcare.

Overview

17
years of professional experience
1
Certification

Work History

Wellstar

Front Office Lead Urgent Care
07.2022 - Current

Job overview

  • The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to Wellstar's patients and customers
  • This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations
  • The FOS is an important team member in achieving patient experience, employee engagement, and financial goals
  • This position is considered highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers
  • EPIC trained
  • Assured compliance with HIPAA, Medicare, and Medicaid regulations and insurance verification in specialty Endocrinology, Urgent Care facilities, Urology, Cardiology, and Obstetrics and Gynecology.
  • Training other staff members
  • Schedule for staff and provider
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored office supplies by checking inventory and placing orders.
  • Entered and maintained departmental records in company database.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Collaborated with management to identify areas for improvement, leading to increased overall productivity within the team.
  • Inventoried and ordered office supplies to maintain availability of products.

Jenny Craig

CLIENT SERVICE DIRECTOR
03.2020 - 07.2022

Job overview

  • Built a strong client base by acquiring new and returning clients and retaining existing clients
  • Establishing trusted relationships to ensure customer's overall satisfaction using brand awareness and conducting sales presentations to potential clients
  • Retaining and growing business by anticipating customer needs and providing a high level of customer services by educating and keeping clients on track with their weight loss program
  • Operations and administration
  • Conducted weekly consultations, care calls, live confirmation calls, and appointment scheduling/rescheduling
  • Maintained client records managing proper use of offers, programs, and discounts, managing onsite product inventory
  • Supervised and motivated a team to hit monthly quotas
  • Monitored staff productivity and provide constructive feedback and coaching to maintain a healthy and highly productive work environment.
  • Nurtured a culture of excellence within the team by recognizing outstanding achievements regularly through awards ceremonies or other incentives schemes.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

ULTA BEAUTY

RETAIL SALES MANAGER
07.2018 - 10.2019

Job overview

  • Responsible for leading the Ulta team to enhancing the art of beauty and the overall retail experience of every customer
  • Provided the best cosmetic knowledge, fashion consultation, and product knowledge
  • Provided personnel and administrative management for a staff of 15 Beauty advisors and vendors
  • Procured both creative and effective strategies such as in-store events to increase sales of selected brands and products.

Pacific Dental

BENEFITS COORDINATOR
04.2019 - 07.2019

Job overview

  • Conducted audits and resolving customer issues with insurance providers
  • Implemented policy guidelines for patient safety while abiding by HIPAA
  • Providing ongoing support for the HR and benefits teams
  • Consulting with clients about eligibility and other pertinent issues
  • Ensuring that the firm's benefits policy is compliant with the set laws and regulations
  • A liaison between health care providers and clients with a focus on communicating the clients' needs.

WALGREENS

ASSISTANT STORE MANAGER
11.2006 - 12.2017

Job overview

  • Monitored all processes from recruiting, training, mentor a 12-member team, payroll, and product delivery
  • Worked directly with the General Manager daily to ensure the productivity of the overall store
  • Worked with over 20 vendors to develop and ensure competitive pricing of merchandise
  • Carefully organizing tools and inventory to keep the store running effectively and continuing to be one of the leads in the region
  • Assisted customers with purchases and locating store inventory.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Assisted in recruiting, hiring and training of team members.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Education

Nova Southeastern University
Davie, Florida

MASTER DEGREE HEALTH LAW
05.2023

University Overview

Florida Memorial University
Miami Garden, Florida

BACHELOR OF SCIENCE IN CRIMINAL JUSTICE PRE-LAW
01.2014

University Overview

Skills

  • EPIC Trained
  • Computer Proficient - Microsoft Office
  • Workforce Management
  • Project Management
  • Report Writing
  • Data Collection
  • Data Analysis
  • Management and Supervision
  • Strategic Planning and Analysis
  • Customer Service
  • Bilingual
  • State of Georgia Notary Public

Web

Web
mst.joseph85@gmail.com

References

References
Available upon request

Certification

Pharmacy

Event Planning

Timeline

Front Office Lead Urgent Care
Wellstar
07.2022 - Current
CLIENT SERVICE DIRECTOR
Jenny Craig
03.2020 - 07.2022
BENEFITS COORDINATOR
Pacific Dental
04.2019 - 07.2019
RETAIL SALES MANAGER
ULTA BEAUTY
07.2018 - 10.2019
ASSISTANT STORE MANAGER
WALGREENS
11.2006 - 12.2017
Nova Southeastern University
MASTER DEGREE HEALTH LAW
Florida Memorial University
BACHELOR OF SCIENCE IN CRIMINAL JUSTICE PRE-LAW
Tracy JosephCompliance