Tracy Junker
Hampshire,IL
Summary
Results-driven professional with extensive experience in service management and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Expertise in training staff to deliver seamless service and build strong customer relationships.
Overview
10
10
years of professional experience
Work History
Service Manager
Pride Truck Center
Hampshire, IL
06.2022 - Current
- Supervised service staff to ensure high-quality customer interactions.
- Handled customer inquiries and resolved complaints promptly to maintain satisfaction.
- Developed relationships with customers, vendors, and suppliers to enhance service delivery.
- Prioritized and delegated daily tasks to meet project goals effectively.
- Motivated employees, resulting in low turnover rates within the department.
- Created standard operating procedures for all service functions to streamline operations.
- Trained new employees on customer relationship management software to improve efficiency.
- Coordinated with other departments for seamless service delivery across the organization.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Escrow Analyst
DOVENMUEHLE Mortgage
Lake Zurich, Illinois
11.2020 - 06.2022
- Reviewed escrow files for accuracy and compliance with regulations.
- Analyzed settlement statements for discrepancies and resolved issues promptly.
- Maintained detailed records of escrow transactions for auditing purposes.
- Ensured compliance with state regulations governing real estate closings.
- Assisted in resolving any discrepancies or problems that arose during the escrow process.
- Verified all funds received for accuracy and completeness post disbursement.
- Communicated regularly with management on progress of projects and upcoming deadlines.
- Processed post-closing adjustments as needed following closing of escrow transaction.
- Maintained accurate records of all closed transactions.
- Collaborated closely with colleagues within the department to ensure timely completion of tasks.
- Maintained a high level of professionalism when dealing with customers or other stakeholders.
- Reviewed title reports, insurance policies, loan documents, and other related items.
Deputy Clerk of the Court
Kane County Circuit Clerk
Saint Charles, Illinois
07.2016 - 11.2020
- Processed legal documents for court cases and maintained accurate records.
- Assisted judges by managing case files and scheduling hearings efficiently.
- Communicated with attorneys and the public regarding court procedures and filings.
- Answered inquiries from litigants about court processes via telephone or in person.
- Provided administrative support by preparing documents and filing paperwork.
- Tracked cases and managed electronic and physical records, ensuring timely updates.
- Acted as court cashier, processing payments for fines and recording transaction details.
- Maintained confidentiality of sensitive information per legal requirements.
Education
High School Diploma -
John Hersey High Scool
Arlington Heights, ILSkills
- Service operations management
- Standard operating procedures
- Employee training and development
- Data analysis and reporting
- Complaint resolution strategies
- Customer relationship management
- Verbal and written communication
- Problem solving
- Detail orientation
- Adaptability
- Analytical thinking
Timeline
Service Manager
Pride Truck Center
06.2022 - Current
Escrow Analyst
DOVENMUEHLE Mortgage
11.2020 - 06.2022
Deputy Clerk of the Court
Kane County Circuit Clerk
07.2016 - 11.2020
High School Diploma -
John Hersey High Scool