Tracy Kadlec
Fargo,N. Dakota
Summary
Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements. Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers. Hard-working, high energy Server with passion for customer satisfaction. Over 37 years in food service industry. Known for great reliability and attention to detail. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Banquet Server
Radisson Blu
04.2021 - Current
- Boosted banquet sales through effective upselling techniques and knowledgeable recommendations on menu items or beverage options.
- Set up banquet tables and chairs based on event requirements.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Handled food and beverage orders for up to 50 guests, delivering prompt and friendly service.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Adhered to all health and safety regulations while serving food and beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Replenished condiments and other supplies at tables and service bars.
- Responded to guest inquiries and requests promptly and courteously.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Carried out professional service, retaining polite and friendly approach at all times.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with the culinary team to ensure proper food presentation, enhancing overall visual appeal and guest dining experience during events.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Maintained clean and safe work environment.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Adjusted service based on customer requests and kitchen readiness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Answered guest questions about event plans and food service choices.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Served meals to customers according to established guidelines.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Inspected dishes and utensils for cleanliness.
- Developed strong rapport with repeat customers, leading to increased loyalty and return business for the venue''s banquet services.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in a dynamic work environment.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Banquet Server
Jasper Hotel And Event Center
07.2020 - Current
- Set up banquet tables and chairs based on event requirements.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Handled food and beverage orders for up to 50 or more guests, delivering prompt and friendly service.
- Boosted banquet sales through effective upselling techniques and knowledgeable recommendations on menu items or beverage options.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Replenished condiments and other supplies at tables and service bars.
- Maintained flexible work schedule to meet event needs.
- Responded to guest inquiries and requests promptly and courteously.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Carried out professional service, retaining polite and friendly approach at all times.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with the culinary team to ensure proper food presentation, enhancing overall visual appeal and guest dining experience during events.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Monitored staff money handling for suspicious behaviors like card skimming.
- Maintained clean and safe work environment.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Adjusted service based on customer requests and kitchen readiness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Answered guest questions about event plans and food service choices.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Served meals to customers according to established guidelines.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Inspected dishes and utensils for cleanliness.
- Developed strong rapport with repeat customers, leading to increased loyalty and return business for the venue''s banquet services.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in a dynamic work environment.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Associate of Arts - Cosmetology
Hair Designers Academy
Grand Forks, ND06.1996
Skills
- Supply Restocking
- Food safety understanding
- Table and Tray Bussing
- Bill computation
- Service prioritization
- Banquet equipment operation
- Food Service
- Station Setup and Restocking
- Adaptive Problem Solving
- Silverware Polishing
- Running Orders
- Salad Bar Maintenance
- Order delivery practices
- Food station setup
- Service Coordination
- Food Running
- Guest Relations
- Efficient serving
- Clearing tables efficiently
- Table setting expertise
- Sanitation Guidelines
- Food Delivery
- Telephone Etiquette
- Safe Food Storage Methods
- Buffet Management
- Order Expediting
- Guest Needs Analysis
- Team Collaboration
- Team Player
- Table setting knowledge
- Dining area maintenance
- Hot table management
- Proper Equipment Storage
- Bussing and Table Resets
- Issue Resolution
- Punctual and Reliable
- Warm and Friendly
- Food Handlers Card
- Room Teardown
- Relationship Building
- Customer service focus
- Table Bussing
- Event Setup
- Greeting and Seating Guests
- Table arrangements
- Menu Explanation
- Event Setup and Breakdown
- Strong teamwork
- Arranging banquet hall
- Food Safety
I enjoy watching my son Jackson play baseball and bsketball.
I am a widowed mother to my son Jackson. He is very passionate about baseball and basketball. He is very enthusiastic about both sports and does his best to achieve very high standards while playing these sports.
My Sons sports
I am a widowed mother to my son Jackson who is 14. He loves playing baseball and basketball. He excels at both of these. They are sports he is very passionate about. I love to be able to be at his games encouraging and promoting him to exceed. I encourage him to be a positive team player and how to work around situations which aren't always easy.
Timeline
Banquet Server
Radisson Blu
04.2021 - Current
Banquet Server
Jasper Hotel And Event Center
07.2020 - Current
Associate of Arts - Cosmetology
Hair Designers Academy
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