TRACY KAMMERER

Property Manager

Strategic Management Systems, Inc

Skokie, IL

08.2018 - Current

Solicited and analyzed bids for repairs, renovation and general maintenance.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
Managed and oversaw operations, maintenance and administration of properties.
Responded to tenant maintenance requests according to agreed conditions for building functionality.
Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Handled resident complaints and expedited maintenance requests.
Developed and implemented effective leasing strategies to maximize occupancy rates.
Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Supervised production of annual rent, operating expense, and real estate tax adjustments.
Achieved cost-savings by developing functional solutions to problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Managed all maintenance requests from tenants in a timely manner.
Processed evictions when necessary in accordance with state laws and procedures.
Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
Completed lease applications and verifications, notifying prospects of results.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.