Tracy Keeping
New York,NY
Summary
Tracy leads the Global Cyber Security Governance, Risk and Compliance (GRC) organization at State Street. Prior to her current role, Tracy held senior positions at Credit Suisse, Thomson Reuters, Deutsch Bank and JP Morgan Chase where she was responsible for delivering some of the largest, most complex and challenging transformational technology initiatives over the past 30 years. An authentic, effective motivator who eagerly takes on complex challenges, using them as opportunities to educate, lead and develop others. Tracy is committed to preserving a culture of inclusion and diversity, creating fun and engaging environments for her teams to thrive and succeed. As an active advocate of Technology Risk Management, Tracy frequently attends industry conferences, sharing her views and insights through her many speaking engagements. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Global Head of Cyber Security Governance, Risk and Compliance (GRC)
State Street
07.2021 - Current
- Responsible for ensuring that cyber security policies and standards, risk management strategies, regulatory compliance requirements, governance, and the controls assurance framework are integrated, rigorously monitored, and consistently aligned with the organization’s overarching objectives.
- Responsible for all Cyber Third Party interactions including responding to Company wide due diligence questionnaires, supporting onsite visits, addressing ad-hoc inquiries and 3rd/4th party risk assessments
CEO / Owner
TK7 Consulting
02.2021 - 07.2021
- Consulting for a global advisory-focused investment bank leading them during their IT Infrastructure transformation. Leading the implementation of best-in-class technology focused on all aspects of security, dial-tone availability, global collaboration, public and private cloud offerings. Responsible for Vendor Engagements for Windows, Network, and Cloud offerings
- Launched TK7 Consulting, an Information Technology Consulting firm applying years of Information Technology experience to service a variety of businesses and clients, whether small, local business or a multi national corporation.
Global Technology Portfolio Management Office Head
JP Morgan Chase
10.2019 - 07.2020
- Budget Oversight - $1.8 Bn (USD): Team size approx 36 reporting to the Group CIO
- This leadership position directs and oversees the Portfolio Management Office to ensure IT programs and projects meet organization goals and standards. Responsible for the development and implementation of PMO policies, Standards and Processes, direct Project Management staff, and works with other leaders across the bank to define, prioritize, and develop projects and programs.
- The PMO Head is also responsible for the oversight and governance of those investments with the most complexity in delivery, greatest impact if they fail or being key to deliver the GT strategy. These programs are named Significant and receive elevated oversight, control, transparency and timely reporting.
Global Technology Infrastructure Control Officer
J.P.Morgan Chase
06.2017 - 09.2019
- Team size approximately ~400 reporting to the Infrastructure CIO
- Govern all IT risk activities (e.g.Audits, Regulatory, Risk Assessments, Controls Testing, Monitoring, Vulnerability Management and Risk Reporting) and lead remediation of identified gaps and issues. Mature the risk governance practices across the organization.
- Act as SME in relation to various technologies, IT Risk, Regulations and Control.
- Respond to regulatory enquiries, demand and facilitate examinations
- Build out a mature culture focused on the pro-active awareness and improvements of the risk environment
Head of Regulatory, Risk and Controls
Deutsche Bank
01.2014 - 04.2019
- Developed and led the IT Regulatory & Risk Function for CTO and CISO. Team size ~490
- Led the oversight function on the remediation and delivery of the IT Risk Technology book of work
- Managed all ongoing regulatory committed Corrective Action Plans and MRIA/MRA closures.
- Resolved broad base and complex issues driving enterprise-wide change, regulatory compliance, risk and controls.
- Deep end-to-end program management experience leading global/cross functional teams to address board-level issues with c-suite sponsors
Vendor Outsourcing – Project Nucleus
Deutsche Bank
01.2012 - 12.2013
- Led the Regulatory approvals on the outsourcing commercial agreement.
- Responsible for ensuring that all internal and external engagement, notifications and approval activity required for contract signature and service commencement was complete.
- Led interactions with Legal, Compliance and Regulators to ensure all Risk related findings were mitigated prior to Master Service Agreement signing
Change & Application Testing Transformation
Deutsche Bank
01.2012 - 12.2013
- Budget program delivery of $100+MM and team size of ~180
- Temporary relocated to India during 2013 during the RFP process
- Responsible for leading a large Transformation program across Global Technology.
- Accountable for driving the Testing Target Operating Model program to reduce the number of strategic and niche test vendors across Application Services and transition to a managed service.
- Led the Quality Control Governance team responsible for increasing transparency of delivery to drive sustainable quality improvements in testing of applications focused on industrialized standardization and automation of testing.
Global Head of IT Service Continuity
Deutsche Bank
04.2010 - 01.2012
- Accountable for Disaster Recovery for applications and infrastructure across the bank.
- Owned, maintained and enforced the Technical Disaster Recovery Standards as well as identified and implemented improvements in the service continuity space to ensure readiness for disaster recovery situations.
- Successfully transitioned operational teams to off shore managed service
- Successfully led the IT recovery of Hurricane Irene event
Global Head of IT Change Management
Deutsche Bank
03.2008 - 03.2010
- Responsible for developing and streamlining the change management process, including requirements and definitions across the organization.
- Focused on delivering standard process for managing all changes to the IT Production environments; Initially streamlined the change management approval process, then implemented a standard change control process with aligned key stakeholders
Head of Business Continuity and EMEA CTO
Thomson Reuters
04.2006 - 03.2008
- Responsible for the day to day of the Thomson Reuters datacenters, the recovery after 7/7 terrorist attacks in London to Thomas Reuters facilities
- Implemented Business Continuity Framework
- Led the primary data center fit-out (budget $7MM) whilst maintaining continuous operations (~3,000 team size)
Various positions
Credit Suisse
09.1994 - 03.2006
- Began as an Associate Vice President leading the mainframe Production Support team, supporting the Settlement Systems (team size ~15)
- Progressed to Senior Vice President responsible for managing, leading and transforming teams and Technology complex initiatives, Regional teams to Global Organizations ( ~2700 ) reporting to Group CIO
- Trading floor, One Canary Wharf fit out to leading the Crisis Management team during the Canary Wharf terrorist bombings
Disaster Recovery Lead
Lloyds of London
09.1991 - 09.1994
Cobol Programmer
06.1987 - 09.1991
VDU Operator / Back Up Ops
06.1986 - 05.1987
Education
Bachelor of Arts - Information Technology
Open University
United KingdomO'Level Music - undefined
undefined
Waltham Forest College
05.1986
O'Level Math & English - undefined
High School Epping, Essex
05.1985
Skills
- Regulatory, Risk & Compliance
- Production Management
- Lean Six Sigma
- Program Management
- Portfolio Management
- IT Transformation
- Data Governance
- Change Management
- Organizational Culture
- Employee Engagement
- Demonstrated knowledge of COBIT, NIST, ISO, SOX, SOC2, Basil, PCI and OCC Heightened
- Target Operating Model
- Service Integration
- Agile/Waterfall Methodologies
- Software Delivery Lifecycle (SDLC)
- Stakeholder Management
- Governance Frameworks
- Vendor Management
- Business Continuity Management
Certification
- Prince2 Foundation & Practitioner
- Six Sigma Black
- ITILv3 Foundation
- Certified SCRUM Master
- CMMI Practitioner
ATTRIBUTES
- Role Model - Leads by Example, Lives Values
- Inspirer - Motivates & Energises, Sets Direction
- Enabler - Empowers others, Builds Teams & Relationships
- Achiever - Focuses on Results, Learns from Feedback
CHARACTERISTICS
- Vision – Big Picture
- Commitment & Passion
- Positivity
- Strong Communicator
- Flexibility
- Tenacious
Awards
Deutsche Bank - Won the Global Leaders award and the Professional Women’s Award, WomenWeAdmire – Tracy was named one of the most admired Top 50 Women Leaders in New York, in 2023, Involve – Named in 2023 on the Top 100 LGBTQ+ Executive Role Model
Hobbies and Interests
I am involved in many worthy causes associated with Musical Arts and Sports to help young people and adults reach their dreams regardless of their background and financial status. LGBTQIA+ non-profits board member., During any downtime, I enjoy riding my Motorcycle and am a member of the Indian Motorcycle chapter. I also like to cheer on the NY Islanders and the Buffalo Bills or go on long walks with my dog.
Timeline
Global Head of Cyber Security Governance, Risk and Compliance (GRC)
State Street
07.2021 - Current
CEO / Owner
TK7 Consulting
02.2021 - 07.2021
Global Technology Portfolio Management Office Head
JP Morgan Chase
10.2019 - 07.2020
Global Technology Infrastructure Control Officer
J.P.Morgan Chase
06.2017 - 09.2019
Head of Regulatory, Risk and Controls
Deutsche Bank
01.2014 - 04.2019
Vendor Outsourcing – Project Nucleus
Deutsche Bank
01.2012 - 12.2013
Change & Application Testing Transformation
Deutsche Bank
01.2012 - 12.2013
Global Head of IT Service Continuity
Deutsche Bank
04.2010 - 01.2012
Global Head of IT Change Management
Deutsche Bank
03.2008 - 03.2010
Head of Business Continuity and EMEA CTO
Thomson Reuters
04.2006 - 03.2008
Various positions
Credit Suisse
09.1994 - 03.2006
Disaster Recovery Lead
Lloyds of London
09.1991 - 09.1994
Cobol Programmer
06.1987 - 09.1991
VDU Operator / Back Up Ops
06.1986 - 05.1987
O'Level Music - undefined
undefined
Waltham Forest College
O'Level Math & English - undefined
High School Epping, Essex
Bachelor of Arts - Information Technology
Open University
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