Tracy Keillor
Macomb twp,MI
Summary
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Princeton Management
01.2023 - 07.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
- Generated leads for sales and rental properties through cold calls and referrals.
Fullfillment Team Lead
Lowes
07.2020 - 12.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Office Assistant
American House
04.2020 - 07.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Helped with Meal orders for residents
- Screened visitors
Style Consultant
Target
02.2019 - 03.2020
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Cash Handling
Cashier
Home Depot
02.2018 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Utica Community Schools
Sterling Heights, MI06.2002
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- File Management
- CRM /Knock/Yardi/ MRI Software
- Training and mentoring
- Property management knowledge
- Cash Handling
- Administrative Support
- Event Planning
- Data Entry
Timeline
Leasing Consultant
Princeton Management
01.2023 - 07.2024
Fullfillment Team Lead
Lowes
07.2020 - 12.2020
Office Assistant
American House
04.2020 - 07.2020
Style Consultant
Target
02.2019 - 03.2020
Cashier
Home Depot
02.2018 - 10.2018
High School Diploma -
Utica Community Schools
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