Open To Work
Tracy A Kelly
New York,NY
Summary
Luxury jewelry professional experienced in leading boutique operations, cultivating long-term client relationships, and driving significant revenue growth across luxury retail environments. Expertise spans diamonds, bridal jewelry, bespoke design, merchandising, inventory strategy, and team leadership. Recognized for delivering exceptional client experiences while increasing profitability, developing high-performing teams, and representing luxury brands with professionalism and integrity.
Overview
20
20
years of professional experience
Work History
Jewelry Sales Manager
Neves Jewelers
09.2023 - 04.2025
- Directed daily operations of a luxury jewelry boutique while overseeing sales performance, inventory management, client appointments and team productivity
- Enhanced customer satisfaction and retention by delivering personalized service while leveraging strong product knowledge with natural and Lg diamonds through bridal and custom designs.
- Developed and implemented innovative merchandising displays to enhance customer engagement and drive product awareness.
- Managed key accounts by maintaining existing relationships, increasing share of business by generating personal sales and providing tailored recommendations.
Jewelry Store Manager
Joseph Jacob Jewelers
Vineland, NJ
11.2021 - 08.2023
- Managed all aspects of boutique operations, including budgeting, payroll, inventory management, staffing schedules, and full financial reports.
- Developed significant revenue growth, increasing sales from $350k to $2.4M through strategic merchandising, custom designs, optimizing customer buying trends and sales analytics to maximize revenue while elevating the client experience under challenging market conditions in a economically depressed region.
- Trained and mentored staff on product education, sales techniques and offering clients a superior shopping experience.
- Developed and implemented a jewelry repair and tracking system which reduced waste and increased proper margin control.
Jewelry Store Assistant Manager
Helzberg Diamonds
Pensacola, FL
03.2013 - 06.2016
- Drove consistent sales performance by leveraging a personal client book averaging $600K annually.
- Managed inventory, cash reconciliation and daily financial reporting.
- Strengthened relationships with regular clients by remembering personal preferences , making recommendations and attracting new clients through an elevated shopping experience.
- Specialized in bridal consultations, diamond selections, custom jewelry and financing solutions.
Jewelry Floating Sales Manager
Sterling Jewelers Inc.
Memphis, TN
05.2005 - 07.2011
- Supported multiple store locations by providing leadership during staffing transitions, new store store initiatives, and peak sales periods.
- Recruited, trained and mentored sales associates to improve individual and store performance.
- Led the design and execution of high impact special events.
- Established strong relationships with key clients, fostering loyalty and repeat business through personalized and elevated experiences.
- Built a clientele base with over $700K in annual revenue.
Education
Hand Rendering -
STUDIO JEWELERS, LTD
Pearl Restring -
STUDIO JEWELERS, LTD
DIAMOND COUNCIL OF AMERICA
Skills
Strong Leadership
Operations management
Decision-making
Problem-solving abilities
Staff training and development
Detail-oriented
Brand awareness and representation
Extensive knowledge in diamonds (EM & LG), bridal and bespoke designs
Fine jewelry repair
Pearl restringing
Hand rendering
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"You can be gorgeous at thirty, charming at forty, and irresistible for the rest of your life."
-Coco Chanel
Timeline
Jewelry Sales Manager
Neves Jewelers
09.2023 - 04.2025
Jewelry Store Manager
Joseph Jacob Jewelers
11.2021 - 08.2023
Jewelry Store Assistant Manager
Helzberg Diamonds
03.2013 - 06.2016
Jewelry Floating Sales Manager
Sterling Jewelers Inc.
05.2005 - 07.2011
Hand Rendering -
STUDIO JEWELERS, LTD
Pearl Restring -
STUDIO JEWELERS, LTD
DIAMOND COUNCIL OF AMERICA
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridOpen to relocation: Yes