Collecting books from the great houses like Chanel, Harry Winston, Garrard, and Graff Antiquing, traveling (Europe is my favorite), and I am an amature photographer
Tracy A Kelly
Jewelry Industry
New York,NY
Work Preference
Summary
Professional with deep expertise in jewelry sales and management. Skilled in driving revenue growth, enhancing overall clientele satisfaction, and optimizing merchandising strategies. Strong focus on diamond sales, design, team collaboration with adaptability to meet changing business needs. Known for exceptional product knowledge, sales techniques, and leadership abilities.
Overview
30
30
years of professional experience
Work History
Jewelry Sales Manager
Neves Jewelers
09.2023 - 03.2025
- Optimized store layout through strategic placement of top-selling items and regular rotation of merchandise displays to drive sales and highlight new arrivals.
- Oversaw daily store operations, including opening and closing procedures, cash handling, and compliance with security protocols.
- Enhanced customer satisfaction and retention by delivering personalized service through education while leveraging strong product knowledge with diamond bridal and custom designs.
- Managed key accounts by maintaining existing relationships, increasing share of business, and providing tailored recommendations to promote brand awareness.
Jewelry Store Manager
Joseph Jacob Jewelers
11.2021 - 08.2023
- Managed full store operations, including opening and closing procedures, cash flow control, budgeting, inventory management, staffing schedules, and implementation of new POS and inventory technologies.
- Developed significant revenue growth, increasing sales from $350K to $1.8M under challenging market conditions, through strategic merchandising, market-driven product selection, and continuous optimization of store layout and displays.
- Managed and developed staff by recruiting, training, mentoring, setting clear objectives, and conducting performance evaluations to improve productivity, engagement, and sales effectiveness.
- Built strong customer and vendor relationships by resolving client concerns, coordinating repair services, negotiating favorable supplier terms, and maintaining high service standards that generated repeat business and long-term loyalty.
Jewelry Store Assistant Manager
Helzberg Diamonds
03.2013 - 06.2016
- Drove consistent sales performance by leveraging a personal client book averaging $40K monthly, executing upselling strategies through custom redesigns and diamond upgrades that significantly increased transaction values.
- Supported store operations by assisting with inventory control, POS and cash management, loss prevention practices, and adherence to company policies and security standards.
- Enhanced customer experience by building strong client relationships, providing knowledgeable product recommendations, managing returns and exchanges, and resolving concerns calmly and professionally.
- Contributed to team performance and store presentation by collaborating with colleagues, supporting hiring and mentoring initiatives, and maintaining visually appealing merchandising displays and an organized sales floor.
Jewelry Floating Sales Manager
Sterling Jewelers Inc.
05.2005 - 07.2011
- Drove consistent sales growth by executing effective strategies, overcoming objections, and exceeding monthly and quarterly targets.
- Built strong client relationships through personalized service and follow-ups, increasing loyalty and repeat business.
- Supported multi-store operations as a Floating Manager by recruiting, coaching staff, and adapting strategies based on market analysis.
Education
Pearls And Hand Rendering
Studio Jewelers, Ltd
NY, NYPearls And Jewelry Essentials
GIA
Carlsbad, CAGemstones
DCA
NY, NYHistory
SUNY College At New Paltz
New Paltz, NYTourism
CUNY
NY, NYSkills
- Store operation management
- Exceptional clientele service
- Diamond bridal, design and restoration
- Problem-solving
- Decision-making
- Verbal and written communication
- Detail-oriented
- Staff training and development
- Inventory management
- Strong leadership
- Brand awareness
- Performance analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Quote
"You can be gorgeous at thirty, charming at forty, and irresistible for the rest of your life."
-Coco Chanel
Timeline
Jewelry Sales Manager
Neves Jewelers
09.2023 - 03.2025
Jewelry Store Manager
Joseph Jacob Jewelers
11.2021 - 08.2023
Jewelry Store Assistant Manager
Helzberg Diamonds
03.2013 - 06.2016
Jewelry Floating Sales Manager
Sterling Jewelers Inc.
05.2005 - 07.2011
Pearls And Hand Rendering
Studio Jewelers, Ltd
Pearls And Jewelry Essentials
GIA
Gemstones
DCA
History
SUNY College At New Paltz
Tourism
CUNY