Tracy Kemper
Frankfort
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
25
25
years of professional experience
Work History
Med Spa Office Manager
Amazing Face Med Spa
01.2023 - Current
- Oversee daily operations and ensure smooth workflow in the office and spa areas
- Manage appointment scheduling utilizing the Jane software program
- Administer injections to clients as part of aesthetic treatments offered at the spa
- Manage financial transactions, including daily sales reconciliation, expense tracking and invoicing, ensuring accuracy and compliance
- Created detailed financial reports and contributed to budgeting and forecasting activities
- Supervised recruitment, onboarding, and training processes for administrative staff
- Attended marketing events and represented the spa to promote services and build business awareness
- Develop and execute marketing strategies, including social media campaigns
- Address and resolve customer service inquiries and complaints fostering an elevated level of client satisfaction and trust
- Prepare and submit reports to spa ownership regarding financial performance, customer feedback and operational challenges
Procedures Development Coordinator
Department of Public Health
01.2016 - 01.2022
- Provide detailed guidance on compliance with policies and procedures to Local Health Departments (LHD) staff ensuring statewide adherence to regulatory standard compliance of the Women's, Infants and Children (WIC) program
- Offer technical assistance to LHD by developing and conducting statewide training, which relates to the WIC program policies
- Maintain PowerPoint presentations for all training
- Create and maintain training modules in the Training Finder Real-Time Affiliate Integrated Network (TRAIN) system for use by statewide LHD
- Research and investigate WIC fraud and abuse related to the potential online sale of WIC benefits on major social media sites (Facebook, Craigslist, Offer-up, etc.)
- Gather and review evidence then provide the LHD necessary action plan to address program abuse
- Collaborate with investigators of the Office of Inspector General to resolve WIC fraud cases, gathering evidence and implementing corrective action
- Investigate fraud complaints received via phone calls from police departments regarding stolen Electronic Benefits Transfer (EBT) cards
- Prepare various monthly electronic reports for management, utilizing contractor reporting system, ensuring timely submission and accuracy
- Monitor the Clinic Management System (CMS) portal and EBT system on all changes, updates, and resolve system errors
- Retired
Pharmacy Technician – part-time
CVS Pharmacy
01.2014 - 01.2019
- Collect, organize, and evaluate patient information, such as written prescriptions or requests for prescription refills and verify all information on the prescription is accurate
- Manage medication distribution by preparing the prescription, retrieving the medication, counting, pouring, weighing, measuring, and sometimes mixing medication
- Must have complete understanding for the use and side effects of prescription drugs to treat common diseases
- Maintained meticulous patient profiles, prepared insurance claim forms, took inventory of over-the-counter medications
- Demonstrated ethical conduct and maintained compliance with confidentiality standards
Program Coordinator
Office of Kentucky Health Benefits Exchange
01.2013 - 01.2016
- Administered the Small Business Health Options Program (SHOP) to aid employers and employees enrolling in health insurance utilizing the kynect state exchange website
- Responded to and researched programmatic inquiries from SHOP participants, public, Cabinet staff and contractors
- Reconciled payroll and insurance payments for employer-sponsored health plans, ensuring accuracy and compliance with state and federal guidelines
- Accessed the state financial system daily to update and reconcile insurance payments for SHOP groups
- Utilized programs such as: eMARS Financial-Statewide Reports, Info Advantage, Document Catalog, Budget-Cash/Operating Balance Inquiries
- Participated in Joint Application Design Sessions (JADS) to establish new system design for the SHOP portal
- Evaluated the Benefind System portal to confirm functionality and identify potential issues with Medicaid services while deciding eligibility for KTAP, KCHIP, SNAP, Medicaid, or Health Insurance Plans
Revenue Program Officer
Department of Revenue
01.2011 - 01.2013
- Resolved and collected delinquent taxes from individuals and businesses by telephone and in person
- Maintained knowledge of tax code, and accounting procedures to evaluate financial information
- Established payment plan, wage garnishments, or seizure and sale of property, ensuring compliance with financial regulations
- Consulted with legal counsel regarding procedures required for the collection of delinquent accounts
Housing Production Representative
Kentucky Housing Corporation
01.2005 - 01.2011
- Administered federal HOME Investment Partnership and state Afford Housing Trust Fund programs for the construction and finance of single-family housing developments
- Tracked expenditures of funded housing projects, reviewed, and approved financial requests from housing applicants and recipients
- Served on focus group committee to review state housing applications and make recommendations for funding approval
Senior Compliance Specialist
01.2000 - 01.2005
- Reviewed and authorized state housing vouchers to approve monthly payment request for multifamily housing properties
- Conducted on-site audits of Section8 multifamily property management including the daily operations and inspected individual units
- Provided technical assistance to maintain professional relationships with multifamily property owners in state government housing programs
Education
High School -
Henry County High School
New Castle, KentuckyBusiness Administration - undefined
Jefferson Community College
Shelbyville, KentuckySkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- MS office
- Decision-making
- Vendor engagement
- Team leadership
- Policy and procedure modification
CERTIFICATES AND ACCOMPLISHMENTS
- 2024-Certified ear-piercing specialist, Studex Piercing Academy
- 2018 “Mindfulness:” Managing the Emotional Brain
- 2018 Verbal De-Escalation Skills
- 2018 Building Resilience
- 2017 WIC101
- 2014 Board of Pharmacy, Pharmacy Technician Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Med Spa Office Manager
Amazing Face Med Spa
01.2023 - Current
Procedures Development Coordinator
Department of Public Health
01.2016 - 01.2022
Pharmacy Technician – part-time
CVS Pharmacy
01.2014 - 01.2019
Program Coordinator
Office of Kentucky Health Benefits Exchange
01.2013 - 01.2016
Revenue Program Officer
Department of Revenue
01.2011 - 01.2013
Housing Production Representative
Kentucky Housing Corporation
01.2005 - 01.2011
Senior Compliance Specialist
01.2000 - 01.2005
Business Administration - undefined
Jefferson Community College
High School -
Henry County High School
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