Tracy Kendall
Voorheesville
Summary
Dynamic Claims Examiner with Sedgwick Claims Management Services, adept at reducing processing times and negotiating favorable settlements. Skilled in claims investigation and customer service, I foster strong client relationships while ensuring confidentiality. Committed to continuous professional development, I leverage effective communication and data verification to achieve high-quality outcomes.
Overview
16
16
years of professional experience
Work History
Claims Examiner
Sedgwick Claims Management Services Inc.
12.2012 - Current
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
- Negotiated settlements with claimants'' attorneys when needed, achieving favorable outcomes for both parties while minimizing costs.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
Medical Biller
Prime Care Physicians
06.2009 - 11.2012
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve outstanding sates of service.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
Education
No Degree - Medical BIlling And Coding
Branford Hall Career Institute
Albany, NY09-2008
High School Diploma -
Clayton A Bouton Jr./Sr. Highschool
Voorheesville, NY06-2005
Skills
- Claims processing/ investigation
- Verbal communication and team collaboration
- Data verification
- Customer service and support
Timeline
Claims Examiner
Sedgwick Claims Management Services Inc.
12.2012 - Current
Medical Biller
Prime Care Physicians
06.2009 - 11.2012
No Degree - Medical BIlling And Coding
Branford Hall Career Institute
High School Diploma -
Clayton A Bouton Jr./Sr. Highschool
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