Tracy Kendrick
Adona,AR
Summary
Accomplished professional with a passion for people and collaboration. Authentic, inspiring leader with a specific skill set including strategic visioning and critical thinking. Over 18 years’ experience forecasting revenue, leading conference sales teams, stewarding financial resources, and providing guidance to management, and executive leadership. Ability to coordinate multiple projects simultaneously. Committed team player who provides excellent customer service and works to carry out events to the highest of standards. Knowledgeable and experienced in budgeting, vendor management and problem-solving.
Overview
19
19
years of professional experience
Work History
Director Of Conference Services
Winthrop Rockefeller Institute
01.2020 - 12.2023
- Proficient in Microsoft Office Suite including, outlook, Word, Excel, and PowerPoint
- Responsible for revenue forecasting for annual overall budget
- Planned and promoted projects and events by coordinating with clients to determine objectives and technical requirements
- Supported senior leadership by developing status reports on activities related to project and event planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development
- Created detailed timelines and budgets for projects and events to meet all deadlines
- Monitored and controlled expenditures to meet budgets
- Implemented contingency plans to address last-minute changes or unforeseen events
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement
- Managed administrative logistics of conference planning, conference booking and event personnel
- Planned and promoted projects and events by coordinating with clients to determine objectives and technical requirements
- Created cost-effective event budgets
- Managed administrative logistics for conferences, programs, and project planning
- Increased sales by 7% annually
- Hosted and managed over 200 on site events each year
Conference Services Coordinator/ Front Desk Manager
Winthrop Rockefeller Institute
06.2016 - 01.2020
- Oversee all aspects of conferences held at this facility including planning food service, meeting space, and lodging for all conference groups
- Negotiate contracts, Write Policies and Procedures for subordinate staff
- Manage staff of 5 including conference planners and Conference Services setup personnel
- Trained and supervised departmental personnel to keep everyone in line with company's policies
- Verified project and event requirements such as budget, timelines and logistics and made appropriate modifications
- Researched and identified new vendors and suppliers to obtain competitive pricing
- Developed and distributed event surveys to gather feedback and assess event success
Conference Planner, Front Desk Manager
Winthrop Rockefeller Institute Morrilton
01.2006 - 01.2016
- Plan meetings and logistics for external clients by providing food service, lodging, and meeting space
- Consistently exceeded revenue targets through conference sales
- Negotiate contracts for external clients
- Schedule and manage front desk staff.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Collaborated with team members to handle guest requirements from check-in through check-out and invoicing
- Prepared weekly employee work schedules for team members
- Increased sales annually by at least 5%
Night Auditor, Front Desk Clerk
Winthrop Rockefeller Institute Morrilton
01.2005 - 01.2006
- Settled business for day by running night audit
- Created door keys for arriving guests
- Made reservations for guests
- Checked guests in and out
Education
Bachelor of Science - Healthcare Management
EVersity, University of Arkansas System
Little Rock, AR04.2020
Associate of Science -
University of Arkansas System
Little Rock12.2018
Associate of Arts -
University of Arkansas At Monticello
Monticello, AR12.2018
Skills
- Project Management
- Event Logistics
- Contract Negotiations
- Vendor Management
- Revenue Forecasting
- Budgetary Planning
- Schedule Creation
- Timeline Management
- Sales
- Leadership
- Policy & Procedure Creation
- Critical Thinkiing
Accomplishments
- Promoted 4 times in eleven years
- Increased revenue by 5% annually
- 2022 Graduate of the Conway Area Leadership Institute
- 2020 Graduate of Leadership Conway County
- 2017 Legacy Award Winner, The Winthrop Rockefeller Institute
- Numerous core value awards including "Believe the Mission", "Do the Right Thing", "Focus on We, Not Me
- Consistently exceeded revenue targets
- 17 years management experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Director Of Conference Services
Winthrop Rockefeller Institute
01.2020 - 12.2023
Conference Services Coordinator/ Front Desk Manager
Winthrop Rockefeller Institute
06.2016 - 01.2020
Conference Planner, Front Desk Manager
Winthrop Rockefeller Institute Morrilton
01.2006 - 01.2016
Night Auditor, Front Desk Clerk
Winthrop Rockefeller Institute Morrilton
01.2005 - 01.2006
Bachelor of Science - Healthcare Management
EVersity, University of Arkansas System
Associate of Science -
University of Arkansas System
Associate of Arts -
University of Arkansas At Monticello
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