Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Keyes

Daniels

Summary

Dynamic Store Manager with extensive experience at Lowes Hardware, excelling in customer service and team leadership. Proven track record of enhancing store profitability through innovative merchandising and effective inventory management. Skilled in training and mentoring staff, fostering a positive work environment, and driving customer satisfaction to achieve operational excellence.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Store Manager

Lowes Hardware
02.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

Assistant Store Manager

Lowes Hardware
02.2016 - 02.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Department Supervisor

Lowes Hardware
10.2015 - 02.2016
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth and development.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns, and refunds.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

District Sales Manager

Hibbett Sporting Goods
02.2006 - 08.2015
  • Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Increased sales revenue by developing and implementing effective sales strategies for the district.
  • Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
  • Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
  • Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
  • Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.
  • Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
  • Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Contributed to company growth by identifying new market opportunities for product expansion.

Education

Bachelor of Science - Athletic Training

Tusculum College
Greeneville, TN
05-2006

GED -

Surry Central High School
Dobson, NC
05-2002

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Outstanding communication skills
  • Friendly and positive
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Recruitment and hiring
  • Leadership development

Certification

  • Forklift License 2015 to present.
  • Order picker License 2015 to present.

Timeline

Store Manager

Lowes Hardware
02.2020 - Current

Assistant Store Manager

Lowes Hardware
02.2016 - 02.2020

Department Supervisor

Lowes Hardware
10.2015 - 02.2016

District Sales Manager

Hibbett Sporting Goods
02.2006 - 08.2015

Bachelor of Science - Athletic Training

Tusculum College

GED -

Surry Central High School

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Tracy Keyes