Tracy Knight

Manages and coordinates the operation of the Emergency Communications Center (ECC), overseeing Police, Fire, and EMS dispatch, 911 and non-emergency call-taking and services. Develops, implements, and revises procedures for the ECC. Developed training program for new hires. Perform quality assurance checks for Police and medically-related calls for service. Manage 13 employees. Manage all NextGen 911 services for dispatch, including implementation of ESI Net 911 delivery. Promote a progressive mindset in the evolving 911/dispatch industry by remaining cognizant of new technology and developments. Foster a positive, cohesive environment that brings a close, team-minded spirit to our division.

Conferred with Emergency Communications Center (ECC) management and fellow teammates to understand work situations that required training updates, analyzed and evaluated the effectiveness of the training program. Responsible for training over 30 new employees. Coached and mentored all ECC employees while fostering an unyielding team-minded environment. Maintained strong skill set for Police, Fire, EMS, and Animal Control dispatch, as well as 911 and non-emergency call-taking.

Greeted patients with a pleasant, helpful attitude. Scheduled new and follow-up appointments. Obtained and verified insurance information. Answered muli-line phone systems. Performed patient check-ins as needed, which included height and weight checks, blood pressure readings, and review of medications.

Medical bill collection. Insurance review and resubmission for payment. Switchboard operation, as needed.

Developed lesson plans for toddler and 2 year old classes. Maintained positive communication between parents and center staff. Cared for children 6 weeks to 2 years of age.