Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Knight

Stillwater,OK

Summary

Dynamic Patient Service Representative with a proven track record at Stillwater Medical Center, excelling in insurance eligibility verification and fostering patient trust through empathetic communication. Skilled in process improvement and conflict resolution, I enhance team efficiency while ensuring compliance with HIPAA regulations. Committed to delivering exceptional service in fast-paced environments. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

Stillwater Medical Center
09.2017 - Current
  • Verified insurance eligibility and coverage for patients.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Trained new staff and implemented new processes for more streamline check in and efficiency for patients.

Dental Receptionist

Dr Stephanie Kendrick
06.2013 - 08.2017
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Enhanced team efficiency by providing administrative support, including inventory management and supply ordering.

Dental Receptionist

Dr Kenneth Miller
07.2013 - 06.2015
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.

Education

Chairside Dental Assistant

Concorde Career College
Denver, CO

Skills

  • Service excellence
  • HIPAA regulations knowledge
  • Insurance eligibility verification
  • Efficient data entry
  • Skilled in resolving conflicts
  • Front desk coordination
  • Professional phone communication
  • Process improvement
  • Effective multitasking

Timeline

Patient Service Representative

Stillwater Medical Center
09.2017 - Current

Dental Receptionist

Dr Kenneth Miller
07.2013 - 06.2015

Dental Receptionist

Dr Stephanie Kendrick
06.2013 - 08.2017

Chairside Dental Assistant

Concorde Career College

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