Tracy Kropchak
Registered Nurse
Middletown,NY
Summary
Dynamic Field Case Manager with Optum Health, skilled in case management and patient advocacy. Proven track record in developing clinical protocols and enhancing care coordination, leading to improved patient outcomes. Adept at interdisciplinary collaboration and effective communication, ensuring client-centered care and compliance with regulatory standards. Committed to fostering patient autonomy and wellness. Resourceful Clinical Coordinatorknown for high productivity and efficiency in task completion. Specialize in patient advocacy, care coordination, and resource management. Excel in communication, empathy, and problem-solving to foster trust with clients and collaborate effectively with healthcare professionals. Committed to optimizing patient outcomes through proactive case management strategies.
Overview
29
29
years of professional experience
Work History
Field Case Manager
Optum Health
New York
01.2020 - Current
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered.
- Handle case assignments, draft service plans, review case progress and determine case closure.
- Help clients achieve wellness and autonomy.
- Facilitate multiple care aspects (case coordination, information sharing, etc).
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
- Coordinated patient care activities among healthcare team members.
- Facilitated communication between patients and medical staff.
- Assisted in developing clinical protocols and procedures.
- Monitored compliance with regulatory standards and policies.
- Organized patient education sessions on health management.
- Assisted in developing an individualized plan of care for each patient based on their needs.
- Assisted in providing education materials to patients regarding their condition or treatments.
- Developed and implemented clinical protocols for patient care.
- Implemented infection control measures throughout the facility.
- Reviewed laboratory results, x-rays, medical histories, and any other relevant information prior to treatment decisions being made.
- Participated in multidisciplinary team meetings regarding patient care plans.
- Monitored patient records for accuracy and compliance with regulations.
- Responded quickly to emergency situations according to protocol.
- Coordinated patient admissions into the facility as needed.
- Collaborated with physicians, therapists, and other healthcare professionals to ensure quality of care.
- Monitored quality assurance program to improve performance and maintain high standards of care.
- Maintained accurate and confidential patient records in accordance with HIPAA regulations.
- Developed and implemented clinical protocols to ensure compliance with healthcare regulations.
- Analyzed clinical data to identify trends, issues, and opportunities for improvement.
- Facilitated communication between patients, families, and healthcare professionals.
- Facilitated communication between patients, families, and healthcare teams to ensure coordinated care.
Clinical Nurse Liaison/ Field Nurse
Arch Care
New York
01.2013 - 01.2021
- Determines patient eligibility as established by the program criteria, which may include a home visit for assessment purposes.
- Submits documentation for services provided according to Agency protocol.
- Collaborates with physician/patient/family, insurance carrier to establish and revise as necessary patients' coordinated plan of care.
- Provide nursing care according to the prescribed treatment plan.
- Provided skilled nursing care to patients in their homes, implementing comprehensive assessment, treatment, and evaluation plans.
- Conducted patient assessments, including physical examinations, reviewing medical histories, and identifying patient care needs.
- Administered medications, treatments, and therapies as prescribed by physicians, ensuring accurate documentation and adherence to best practices.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans, incorporating patient goals, preferences, and resources.
- Educated patients and their families on disease management, medication administration, and self-care techniques, promoting health literacy and patient empowerment.
- Monitored patients' conditions, documenting changes, and reporting significant findings to physicians, caregivers, and appropriate healthcare professionals.
- Provided wound care, including dressing changes, wound assessment, and infection prevention measures, following evidence-based protocols.
- Conducted patient and caregiver training on the safe and proper use of medical equipment, such as catheters, oxygen therapy devices, and mobility aids.
- Assisted patients with activities of daily living (ADLs), including bathing, grooming, feeding, and ambulation, fostering independence and maintaining dignity.
- Ensured compliance with regulatory guidelines, including infection control protocols, HIPAA regulations, and agency policies, maintaining a safe and ethical work environment.
- Coordinated patient care between healthcare providers and families.
- Educated patients on treatment plans and medication management.
- Assisted in discharge planning to ensure seamless transitions.
- Developed relationships with community resources for patient support.
Private Duty Nurse
Dominican Sisters
Middletown
01.2008 - 01.2011
- Caring for an acutely ill patient with multiple medical issues, including, but not limited to: wound care, ostomy care, and diabetic teaching.
- Provide in-home medical assistance to your assigned patient(s).
- Assess the physical and emotional needs of each patient and provide patient and family education.
- Administer medications and assist with feedings when needed.
- Monitor patient vitals and take blood pressure readings and assist with other total nursing care duties.
- Complete patient care documentation and other paperwork.
- Make independent clinical decisions when necessary.
Registered Nurse - Oncology
Crystal Run Healthcare LLP
Middletown
01.2006 - 01.2007
- Provides direct nursing care for specified patients, including appropriate supportive care and administration of chemotherapy, blood components, fluid and electrolyte replacements, and other oncology treatments as prescribed.
- Performs nursing assessments and triage of patient care needs for new and ongoing patients.
- Provides education to patients, families, and significant others; acts as an information resource to students, health care professionals, patients, and the public.
- Provides family support as required, including applicable referrals and bereavement counseling.
- Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.
- May train and guide other nursing and support staff engaged in clinical activities; may participate in research and related activities.
- Performs miscellaneous job-related duties as assigned.
Home Care/Infusion Nurse
American Care
Newburgh
01.1997 - 01.1998
- Communicate with physicians to obtain orders for medications, treatments, and tests.
- Provide education to patients regarding their condition, medications, and expected outcomes of treatment.
- Monitor patient’s response to treatments and adjust medications accordingly.
- Coordinate with other health care professionals such as social workers, physical therapists, occupational therapists, and physician assistants to ensure that the patient receives all necessary care during home visits.
- Monitor the condition of patients with chronic diseases such as diabetes or heart disease who require regular infusions of medications or treatments at home.
- Maintain equipment used in infusions, including pumps, tubing, catheters, IV bags, bandages, and sterile solution containers.
- Administer medications orally or by injection to patients who are unable to take them by mouth.
- Provide emotional support to patients and their families during treatment.
- Keep records of treatments given and monitor patient progress.
- Infusions for patients of all ages, including chemotherapy, biological, and hydration.
Education
Associates Degree - Applied Science - Focus in Nursing
SUNY Orange
Middletown, New York01.1986
Skills
- Case management
- Patient advocacy
- Treatment planning
- Clinical protocol development
- Regulatory compliance
- Care coordination
- Interdisciplinary collaboration
- Health education
- Data analysis
- Effective communication
- Critical thinking
- Time management
- Problem solving
- Patient-centered approach
- Client advocacy
- Cross-cultural design
- Case assessment
- Generate reports
- Analytical skills
- Attention to detail
- Problem-solving aptitude
- Professionalism
- Reliability
- Adaptability
- Interpersonal communication
- Negotiation
- Client needs assessments
- Written and verbal communication
- Goal setting
- Problem-solving abilities
- Self motivation
- Decision-making
- Teamwork
- Communication
- Analytical thinking
- Team collaboration
- Interpersonal skills
- Relationship building
- CPR/AED
- Quality assurance monitoring
Personal Information
Title: RN
Additional Information
Available Upon Request
Timeline
Field Case Manager
Optum Health
01.2020 - Current
Clinical Nurse Liaison/ Field Nurse
Arch Care
01.2013 - 01.2021
Private Duty Nurse
Dominican Sisters
01.2008 - 01.2011
Registered Nurse - Oncology
Crystal Run Healthcare LLP
01.2006 - 01.2007
Home Care/Infusion Nurse
American Care
01.1997 - 01.1998
Associates Degree - Applied Science - Focus in Nursing
SUNY Orange
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