Summary
Overview
Work History
Education
Skills
2024 Presidents Club (ACM of the year)
Timeline
Generic

Tracy Kruk

Arnold,MD

Summary

Experienced with community engagement and property management. Utilizes strategic communication to address resident needs and enhance community programs. Knowledge of event planning and conflict resolution to maintain positive living environment.

Overview

38
38
years of professional experience

Work History

Assistant Community Manager

Avanath
02.2019 - Current
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.

Leasing Consultant

Habitat America.com
02.2010 - 02.2019
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.

Team Leader Manager

American Express Travel Rltd Svcs Co,Inc
01.1987 - 07.2002
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.

Education

High School Diploma -

Annapolis Senior High
Annapolis, MD
05.1981

Skills

  • Property Management
  • Payment Processing
  • Records and database administration
  • Website Management
  • Event Planning
  • Document Control
  • Yardi software proficiency
  • Hospitality and accommodation
  • Strong interpersonal skills
  • Resident relations

2024 Presidents Club (ACM of the year)

Took on the role of Community Manager as a Leasing Specialist was able to keep the Victoria Park at Edgewater 100% occupied, along with excellent customer service reviews, during times of transition.  I was recognized at our national meeting for going above and beyond and maintaining a beautiful property.

Timeline

Assistant Community Manager

Avanath
02.2019 - Current

Leasing Consultant

Habitat America.com
02.2010 - 02.2019

Team Leader Manager

American Express Travel Rltd Svcs Co,Inc
01.1987 - 07.2002

High School Diploma -

Annapolis Senior High

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Tracy Kruk