Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tracy Kurtz

Dundalk,MD

Summary

Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship-building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.

Overview

35
35
years of professional experience

Work History

Insurance Verification Specialist

RadNet
Baltimore, MD
03.2021 - 06.2024
  • Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
  • Researched third party payer guidelines related to prior authorizations, coding and billing processes.
  • Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
  • Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
  • Evaluated policies and procedures related to Insurance Verification activities.
  • Responded promptly to customer inquiries regarding their benefits and eligibility status.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Updated patient and insurance data and input changes into company computer system.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Ensured compliance with federal and state regulations regarding insurance verification.
  • Collaborated with healthcare providers to communicate insurance coverage and authorization details.
  • Liaised with insurance companies to obtain pre-authorizations for procedures and medications.
  • Liaised between physician, site of service and billing department to obtain appropriate documentation.
  • Monitored and tracked the status of pending insurance verifications and authorizations.
  • Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Radiology Scheduler

RadNet
Baltimore, MD
07.2017 - 03.2021
  • Explained the purpose of each test to patients to ensure understanding prior to procedure.
  • Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
  • Verified insurance coverage for radiology procedures to ensure accurate billing practices.
  • Maintained detailed records of patients' appointments and updated relevant databases accordingly.
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
  • Provided excellent customer service by answering inquiries in a timely manner.
  • Resolved any conflicts or issues related to scheduling errors or missed appointments.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
  • Assessed patient eligibility for radiology studies according to protocol guidelines.
  • Performed data entry tasks as needed, such as entering information into electronic health records.

Appliance Sales Specialist

Home Depot
Ellicott City, MD
07.2016 - 07.2017
  • Ensured all merchandise was properly tagged and priced accurately.
  • Inspected returned items for damage or malfunctioning parts.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Maintained inventory of appliances, parts, and accessories.
  • Participated in team meetings to discuss strategies for increasing sales volume.
  • Replenished stock levels when necessary to maintain adequate supply.
  • Processed orders for new appliances, parts, and accessories.
  • Updated customer records with purchase history and contact information.
  • Assisted customers in finding the right appliance for their needs and budget.
  • Organized promotional events such as special sales or discounts.
  • Provided product information and pricing to customers.
  • Resolved customer complaints regarding product performance or service issues.
  • Coordinated with store managers to ensure proper placement of displays in showroom.
  • Maintained department and showroom with neat and orderly displays.
  • Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
  • Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
  • Greeted customers entering appliance showroom proactively and courteously.
  • Approached customers and asked open-ended questions to better understand buying needs and budgets.
  • Promoted company programs, warranty sales and seasonal promotions to boost sales.
  • Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
  • Detailed latest promotions, sales incentives, and rebates to share with customers, helping clients save on purchases.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Store Recovery

Big Lots
Baltimore, MD
06.2010 - 12.2013
  • Assisted in daily store recovery and replenishment.
  • Participated in store recovery to keep merchandise displays neat and organized.
  • Provided excellent customer service by greeting customers upon arrival in store.
  • Performed daily checks of stored ingredients for freshness and expiration dates prior to use.
  • Organized merchandise in the pro shop according to store standards.
  • Stocked shelves with merchandise according to store layout plans.
  • Maintained cleanliness of store floor and inventory areas.
  • Stocked shelves, rotated merchandise, and kept store clean and organized.
  • Organized promotional events to drive traffic to stores or websites.
  • Inspected store for any damages or hazards and reported them immediately to management staff.
  • Maintained store presentation standards through replenishment, organization, recovery and price changes.
  • Adhered to all safety policies when handling merchandise in the store.
  • Created promotional displays for seasonal or holiday events to increase traffic in the store.
  • Organized promotional events to maximize sales opportunities in the store.

Receptionist

ERA Caton Realty
Ellicott City, MD
06.1989 - 07.2004
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled and confirmed appointments and meetings for management team.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Education

GED -

Catonsville High School
Baltimore, MD
10-1989

Skills

  • Coordination and Scheduling
  • Medicaid knowledge
  • Insurance Coverage Verification
  • Secure data practices
  • Communication and Interpersonal Skills
  • Electronic authorization processing
  • Understanding of medical terms
  • Coverage and Authorizations
  • Attention to Detail
  • Customer Service
  • Eligibility Determination
  • Proficient in RIS, MS Office
  • Electronic Medical Records
  • Radiology Knowledge
  • Documentation and Correspondence
  • Accuracy and Precision
  • Account Maintenance

References

References available upon request.

Timeline

Insurance Verification Specialist

RadNet
03.2021 - 06.2024

Radiology Scheduler

RadNet
07.2017 - 03.2021

Appliance Sales Specialist

Home Depot
07.2016 - 07.2017

Store Recovery

Big Lots
06.2010 - 12.2013

Receptionist

ERA Caton Realty
06.1989 - 07.2004

GED -

Catonsville High School

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Tracy Kurtz