Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

TRACY LAMBERT

Kent,OH

Summary

Dynamic professional with a strong background in client case management at Summa Health Care. Proven ability to optimize workflows and maintain HIPAA compliance while managing patient records. Skilled in problem-solving and effective communication, with experience in supporting individuals with autism and delayed development. Committed to enhancing operational efficiency and client satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Unit Secretary

Summa Health Care
Akron, OH
10.2021 - Current
  • Optimized operational procedures in the unit.
  • Coordinated efforts with specialists from various fields.
  • Acted as intermediary among patients, staff, and families.
  • Adhered to HIPAA and privacy regulations while maintaining records.
  • Managed patient activities.
  • Integrated new employees into the unit seamlessly.
  • Managed workflow for efficiency.
  • Kept work area systematically arranged.
  • Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
  • Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
  • Utilized hospital information systems for data entry and retrieval.
  • Collected discharge summaries from nurses or physicians before release of patients from the facility.
  • Organized laboratory specimens for pick-up by courier service.
  • Managed confidential information with discretion and in accordance with HIPAA guidelines.

HPC Manager

S.O.A.R.
Hamden, OH
06.2015 - 06.2017
  • Supervised team of 20 staff members and operations across 4 residential properties.
  • Engaged with individuals, professionals, and mental health boards within the county.
  • Organized routine discussions each month.
  • Participated in Individualized Education Program (IEP) and Individualized Service Plan (ISP) meetings.
  • Coordinated team outings for staff.
  • Managed employee scheduling for residential facilities.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Cake Decorator

Walmart Super Center
Chillicothe, OH
01.2015 - 06.2016
  • Delivered high-quality completed cake orders to clients.
  • Oversaw procurement and storage of departmental items.
  • Directed assignment of tasks to optimize workflow.
  • Stocked shelves and ordered inventory when product stock became low.
  • Formulated designs based on customer specifications.
  • Used photo cake software to create specialty birthday and anniversary cakes.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.

Deli Counter

IGA
Stanton, KY
01.2012 - 01.2014
  • Executed order fulfillment for customers.
  • Organized and restocked the deli as necessary.
  • Resolved customer issues and concerns quickly to promote better service and keep lines moving.
  • Recorded counts into inventory management system, updating records efficiently.
  • Maintained cleanliness and organization of counting areas to ensure a safe working environment.
  • Greeted customers and provided excellent customer service.
  • Provided support to staff members during peak business hours.
  • Provided guidance on product selection based on customer needs and preferences.
  • Provided assistance in other departments when needed.

Substitute Teacher K-12

Powell County Schools
Stanton, KY
01.2010 - 01.2014
  • Provided academic instruction from kindergarten up to grade twelve.
  • Educated students who require special accommodations.
  • Followed established lesson plans to continue learning trajectory.
  • Answered student questions about course concepts.
  • Fostered a positive learning environment that promoted mutual respect.
  • Managed classroom environments to ensure a safe and productive learning experience.
  • Provided classroom instruction following regular teacher's lesson plans.
  • Implemented conflict resolution strategies to manage student disputes.
  • Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
  • Facilitated discussions to encourage critical thinking and student engagement.
  • Addressed individual student needs and accommodated learning differences.
  • Encouraged student participation and active learning in the classroom.
  • Adapted lesson plans to meet the individual needs of each student.

DSP

Area Agency on Aging
McArthur, OH
01.2009 - 01.2012
  • Supported clients in developing daily living skills.
  • Efficiently managed transaction completion for bill payments and groceries.
  • Organized logistics for appointment transportation.
  • Maintained detailed records of services performed on clients.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Contributed to case reviews of client status and progress.
  • Assisted clients with maintaining good personal hygiene.

Home Health Aid

Vinton County Home Health Department
McArthur, OH
01.2008 - 01.2009
  • Enhanced efficiency in handling daily responsibilities.
  • Handled financial transactions accurately.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Planned optimal meals based on established nutritional plans.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Managed patient transportation and appointment scheduling.
  • Assisted with client personal care needs to foster independence and well-being.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.

Education

Master of Psychology - Developmental

Walden University
Minneapolis, MN

B.A. - Psychology

Muskingum University
New Concord, OH

Skills

  • Data Interpretation
  • Experience with Autism
  • Background in Supporting Delayed Development
  • Client Case Management
  • Detail-Oriented Task Coordination
  • Proficient Written Communication
  • Critical Research Abilities
  • Patient Medication Management
  • Statistical Software Experience with IBM SPSS
  • Strong Organizational Time Skills
  • Risk Management Planning
  • Problem-Solving Creativity
  • Critical Thinking and Problem Resolution
  • Effective Interpersonal Communication
  • Conflict Resolution Skills
  • Proficient in HIPAA Standards
  • Medical record management
  • Workflow management
  • Nursing station operations
  • Patient chart maintenance
  • EMR / EHR

Certification

  • CPR, 10/23, 10/25
  • NVCI (Non-Violent Crisis Intervention), 11/23, 11/24

References

References are available on request.

Timeline

Unit Secretary

Summa Health Care
10.2021 - Current

HPC Manager

S.O.A.R.
06.2015 - 06.2017

Cake Decorator

Walmart Super Center
01.2015 - 06.2016

Deli Counter

IGA
01.2012 - 01.2014

Substitute Teacher K-12

Powell County Schools
01.2010 - 01.2014

DSP

Area Agency on Aging
01.2009 - 01.2012

Home Health Aid

Vinton County Home Health Department
01.2008 - 01.2009

Master of Psychology - Developmental

Walden University

B.A. - Psychology

Muskingum University

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