Tracy Lambert
Kent,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Unit Secretary, In-Paitent Psych
Summa Health System - Akron Campus
10.2021 - Current
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Monitored inventory levels and advised management of need for replenishment.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Private Caregiver
Faye Lambert
06.2017 - 02.2021
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Identified needs and coordinated plans for travel and out-of-town functions.
Cake Decorator/Bakery
Walmart
06.2016 - 06.2017
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Precisely arranged display cases throughout workday to highlight finished products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
DSP/Lead
S.O.A.R.
06.2015 - 06.2017
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
- Developed rapport to create safe and trusting environment for care.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Supervised daily activities and provided assistance to staff.
- Researched community resources and services to provide accessibility and assistance to clients.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Scheduled daily and weekly care hours for client caseload.
- Liaised with key accounts to deliver targeted administrative household support.
Education
Master of Science - Developmental Psychology
Walden University
Minneapolis, MN09.2023
Bachelor of Science - Psychology/ Sociology
Muskingum University
New Concord, OH05.2021
Associate of Arts - Psychology
Washington State Community College
Marietta, OH12.2019
Skills
- Telephone Reception
- Incoming Call Reception
- Incoming Call Management
- Patient Chart Maintenance
- Patient Data Confidentiality
- Nursing Station Operations
- Medical Office Administration
- Document Management
- Training and Coaching
- Patient Records Maintenance
- Clinical Support
- Inpatient Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 8 staff members.
Timeline
Unit Secretary, In-Paitent Psych
Summa Health System - Akron Campus
10.2021 - Current
Private Caregiver
Faye Lambert
06.2017 - 02.2021
Cake Decorator/Bakery
Walmart
06.2016 - 06.2017
DSP/Lead
S.O.A.R.
06.2015 - 06.2017
Master of Science - Developmental Psychology
Walden University
Bachelor of Science - Psychology/ Sociology
Muskingum University
Associate of Arts - Psychology
Washington State Community College
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