Tracy Lane
Mankato,MN
Summary
Results-driven guest service co-worker with over 8 years of experience in retail environments. Skilled in cash handling, inventory management, and training new employees, consistently delivering exceptional customer service and fostering team collaboration.
Overview
21
21
years of professional experience
Work History
Guest Service Co-Worker
Kwik Trip
Mankato, MN
11.2017 - 08.2025
- Operated cash register efficiently, ensuring accurate transactions and excellent customer service.
- Maintained cleanliness and organization of store environment, enhancing shopping experience for customers.
- Assisted in inventory management by restocking shelves and tracking product availability.
- Trained new employees on store policies, procedures, and customer service standards.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
Sales Associate
Walmart
Mankato, MN
02.2013 - 11.2017
- Delivered exceptional customer service, ensuring a positive shopping experience for all patrons.
- Assisted in inventory management, maintaining accurate stock levels and organization on the sales floor.
- Collaborated with team members to execute promotional displays, enhancing product visibility and customer engagement.
- Trained new associates on store policies, procedures, and best practices for sales techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Secretarial Assistant
Miller's Roofing
Canyon, MN
05.2006 - 04.2010
- Managed daily correspondence and scheduling for executive leadership.
- Assisted in preparing and organizing project documentation and reports.
- Coordinated office supplies procurement, ensuring optimal inventory levels.
- Developed efficient filing systems to enhance document retrieval processes.
- Implemented digital tools to optimize task management and scheduling efficiency.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Mail Carrier
US Post Office
Cotton, MN
08.2004 - 05.2006
- Delivered mail and packages efficiently to designated routes, ensuring timely service to customers.
- Operated postal delivery vehicles safely while adhering to traffic regulations and safety protocols.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
High School Diploma -
Duluth East High School
Duluth06-1987
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Customer relations
- Inventory stocking
- Data confidentiality
- Work planning and scheduling
- Item restocking
- Time management
- Flexible and adaptable
- Active listening
Timeline
Guest Service Co-Worker
Kwik Trip
11.2017 - 08.2025
Sales Associate
Walmart
02.2013 - 11.2017
Secretarial Assistant
Miller's Roofing
05.2006 - 04.2010
Mail Carrier
US Post Office
08.2004 - 05.2006
High School Diploma -
Duluth East High School