Summary
Overview
Work History
Education
Skills
References
Timeline
Cashier

Tracy Lankford

Cincinnati

Summary

Dynamic professional with extensive experience in cash handling and customer service at Kroger and McDonald's. Demonstrated expertise in inventory management and team collaboration, leading to enhanced operational efficiency and customer satisfaction. Successfully implemented sales promotions and training programs that improved team performance and guest experiences.

Overview

10
10
years of professional experience

Work History

Cashier

Kroger
Cincinnati
10.2024 - 04.2025
  • Operated cash register efficiently during peak customer hours.
  • Assisted customers with inquiries and product locating.
  • Processed transactions accurately and handled cash securely.
  • Maintained cleanliness and organization at the checkout area.
  • Collaborated with team members to ensure smooth operations.
  • Managed customer complaints with professionalism and empathy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed store policies for safety and loss prevention protocols.
  • Stocked shelves and replenished merchandise as needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Followed company security procedures for handling large sums of money.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Checked personal identifications during alcohol and tobacco sales.
  • Adhered to social distancing protocols and wore mask or face shield.

Shift Manager

McDonald's
Cincinnati
03.2015 - 07.2023
  • Supervised daily operations to ensure efficient service during peak hours.
  • Trained new crew members on food safety and customer service standards.
  • Managed inventory levels and conducted regular stock checks for supplies.
  • Resolved customer complaints promptly to enhance guest satisfaction.
  • Monitored food preparation processes to uphold quality and safety standards.
  • Implemented training programs to improve team performance and cooperation.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Responded quickly and effectively to emergency situations as they arose.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Resolved conflicts between staff members in a professional manner.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Taught staff upselling techniques to meet revenue targets.
  • Reinforced rules to promote superior employee performance.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Ensured compliance with food safety regulations and quality standards.
  • Maintained cleanliness and organization of work area.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Identified needs of customers promptly and efficiently.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Observed and monitored utilization of equipment.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Organized special events such as holiday sales or promotional campaigns.
  • Conducted performance evaluations of staff to support development efforts.
  • Coordinated team schedules to maintain optimal staffing for shifts.

Education

High School Diploma -

South Kitsap Senior High
Port Orchard, WA
06-1993

Skills

  • Cash handling and point-of-sale operation
  • Customer service excellence
  • Inventory management strategies
  • Sales promotion execution
  • Team collaboration

References

References available upon request.

Timeline

Cashier

Kroger
10.2024 - 04.2025

Shift Manager

McDonald's
03.2015 - 07.2023

High School Diploma -

South Kitsap Senior High

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