Summary
Overview
Work History
Education
Skills
Education and Accomplishments
Timeline
Generic

Tracy Lavett Smith

Jacksonville,Florida

Summary

Experienced and dedicated Hospital Case Manager with over 30 years of progressive experience in acute care settings, specializing in care coordination, discharge planning, and interdisciplinary collaboration.

Proven track record of improving patient outcomes, reducing readmission rates, and optimizing resource utilization. Recognized for strong leadership, mentoring new staff and contributing to department quality initiatives.

Skilled in navigating complex healthcare systems, ensuring regulatory compliance, and fostering communications between clinical and administrative teams.

Now seeking to leverage clinical expertise, strategic thinking, and team leadership capabilities in a management position to drive innovation and excellence in case management services.

Overview

29
29
years of professional experience

Work History

Case Management

Sulzbacher Homeless Shelter
01.2023 - Current


  • Promoted to Lead Medical Case Manger and oversee the daily operations of Respite Unit
  • Guided and supervised MHOP (HIV) program to promote social work and case management principles.
  • Maintained strong commitment to patient care through dedicated case management and treatment delivery.
  • Delivered services according to established advocacy and case management protocols and maintained accurate, legible and current documentation.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.

Case Manager/Behavioral Health Therapist

Wekiva Springs
02.2020 - Current
  • 2023-Promoted to Team Lead Case Manager
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Supervised clinicians-in-training such as interns and new counselors.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Collaborated with community members to develop and implement service initiatives.

Case Management/Tuberculosis Specialty Case Manager

UF Health Jacksonville
01.1997 - Current


  • 2020 Promoted to Department Preceptor
  • Train new or transitioning case manager
  • Evaluate performance, identify areas for growth and provide constructive criticism
  • Liaise between departments, ensuring smooth communication across clinical, administrative, and support teams.
  • Provided leadership, guidance and support to staff members.
  • Partnered with local organizations to expand access to social and community services.
  • Researched best practices and developed strategies to improve program outcomes.
  • Monitored program performance and outcomes for successful delivery of services.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

Social Worker (MSW)/Case Management

Vitas Healthcare
01.2017 - 01.2020


  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Advocated for clients to assure respected rights and wishes.
  • Helped clients with recognizing and managing mental health concerns through evidence-based interventions.

Education

MSW Social Worker Degree -

Walden University
05.2017

Bachelor of Science - Social Services

Jacksonville University
05.2014

Associates of Art Degree - undefined

Florida State College of Jacksonville
06.2012

Skills

  • Chronic Disease management
  • End of life care coordination
  • Discharge planning & care transitions
  • ADT Credentialed Trainer
  • Knowledgeable of health insurance, medicare and medicaid
  • Staff training and precepting
  • Quality improvement and data reporting

Education and Accomplishments

  • Volunteer for Lady's Choice Crisis Intervention Center for Woman
  • Certified Training Certificate as an EPIC Trainer, Medical Record System, Trainer-Preceptor
  • Member of Rewards and Recognition Committee, UF Health Jacksonville
  • Haven Hospice/MSW Intern June 2016

Timeline

Case Management

Sulzbacher Homeless Shelter
01.2023 - Current

Case Manager/Behavioral Health Therapist

Wekiva Springs
02.2020 - Current

Social Worker (MSW)/Case Management

Vitas Healthcare
01.2017 - 01.2020

Case Management/Tuberculosis Specialty Case Manager

UF Health Jacksonville
01.1997 - Current

Bachelor of Science - Social Services

Jacksonville University

Associates of Art Degree - undefined

Florida State College of Jacksonville

MSW Social Worker Degree -

Walden University

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