Tracy Lazard
Lafayette,LA
Summary
My objective is to obtain a challenging and rewarding position that will utilize my education and work experience to stimulate my professional growth and serve as an asset to a dynamic company/organization. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
28
28
years of professional experience
Work History
OFFICE MANAGER
LENCO FINANCE
CARENCRO, LA
05.2020 - 06.2024
- Responsible for taking loan applications, as well as processing and approving loans, answering multi-line phones, field collections, and providing customer service to applicants, this position dealt with high volumes of cash, checks and money orders, processing of cashier's checks,posting payments., process office payroll.
- Developed and implemented office policies and procedures.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
BRANCH ASSISTANT MANAGER
EXCEL FINANCE
LAFAYETTE, LA
08.2018 - 05.2020
- Responsible for taking loan applications, as well as processing and approving loans, answering multi-line phones, field collections, and providing customer service to applicants; this position dealt with high volumes of cash and processing of cashier's checks
- Processed loan applications, including verifying information on credit reports and entering data into the system.
- Promoted additional products or services to increase sales volume.
- Handled confidential information with discretion and professionalism.
NIGHT AUDITOR
THE JULIET HOTEL
LAFAYETTE, LA
08.2013 - 08.2018
- Checked guests into the hotel when they arrive and checked them out upon their departure; ran daily reports; provided outstanding service to guests during their stay
- Processed guest check-outs, including payment processing and providing receipts.
- Received payments from customers via cash or credit cards.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Greeted arriving guests and checked them in to their rooms.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Prepared detailed audit reports at the end of each shift.
CUSTOMER SERVICE REPRESENTATIVE
WORLD FINANCE
LAFAYETTE, LA
10.2017 - 03.2018
- Responsible for taking loan applications, as well as processing and approving loans, answering multi-line phones, field collections, and providing customer service to applicants; this position dealt with high volumes of cash and processing of cashier's checks
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
ASSISTANT MANAGER
SECURITY FINANCE
LAFAYETTE, LA
09.2010 - 10.2017
- Responsible for taking loan applications, as well as processing and approving loans, answering multi-line phones, field collections, and providing customer service to applicants; this position dealt with high volumes of cash and processing of cashier's checks
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
CUSTOMER SERVICE REPRESENTATIVE
EXPRESS CHECK ADVANCE
LAFAYETTE, LA
03.2011 - 09.2011
- Responsible for taking loan applications, as well as processing and approving loans, answering multi-line phones, field collections, and providing customer service to applicants; this position dealt with high volumes of cash and processing of cashier's checks
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
ASSISTANT MANAGER
CASH TYME
LAFAYETTE, LA
01.2011 - 03.2011
- Responsible for taking loan applications, as well as processing and approving loans, answering multi-line phones, field collections, and providing customer service to applicants; this position dealt with high volumes of cash and processing of cashier's checks
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
GUEST SERVICE AGENT
DRURY HOTELS
LAFAYETTE, LA
04.2005 - 09.2010
- Responsible for greeting and registering guests; provided outstanding guest service during their stay; settled guests' accounts upon completion of their stay
- Verified accuracy of billing statements before presenting them to guests for payment processing.
- Made sure that all safety regulations were followed at all times.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Answered inquiries about hotel services, facilities and local attractions.
CASHIER
CHAISSON'S CORNER MART
LAFAYETTE, LA
04.2010 - 07.2010
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change; established and identified process of goods, services, and admission; tabulated bills using calculators, cash registers, and optical price scanners
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
PRESCHOOL TEACHER
KING'S KIDS LEARNING CENTER
LAFAYETTE, LA
12.2008 - 07.2010
- Provided a variety of materials and resources for children to explore, manipulated, and use both in learning activities and in imaginative play; attended to children's basic needs by feeding, dressing, and changing diapers
- Assisted in organizing field trips so students could experience hands-on learning opportunities outside the classroom.
- Adapted instructional methods based on individual student needs.
CORRECTION OFFICER
SAINT LANDRY PARISH SHERIFF'S OFFICE
OPELOUSAS, LA
04.1996 - 05.2005
- Maintained order and discipline within the correctional institution; enforced facility rules and regulations; searched inmates and environment for contraband
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Coordinated with medical staff to ensure timely administration of medications prescribed to inmates.
- Enforced rules concerning visitation rights among family members and friends of incarcerated individuals.
- Provided transportation services for transporting prisoners from one location to another according to court orders or other directives.
- Maintained records of inmate activities and progress towards rehabilitation goals.
Education
HIGH SCHOOL DIPLOMA -
NORTHWEST HIGH SCHOOL
OPELOUSAS, LASkills
- Staff hiring
- Expense Reporting
- Supply Management
- Office Management
- Employee Supervision
- Data Entry
- Training and coaching
- Customer Service
- Billing
- Workforce Management
References
AVAILABLE UPON REQUEST
Timeline
OFFICE MANAGER
LENCO FINANCE
05.2020 - 06.2024
BRANCH ASSISTANT MANAGER
EXCEL FINANCE
08.2018 - 05.2020
CUSTOMER SERVICE REPRESENTATIVE
WORLD FINANCE
10.2017 - 03.2018
NIGHT AUDITOR
THE JULIET HOTEL
08.2013 - 08.2018
CUSTOMER SERVICE REPRESENTATIVE
EXPRESS CHECK ADVANCE
03.2011 - 09.2011
ASSISTANT MANAGER
CASH TYME
01.2011 - 03.2011
ASSISTANT MANAGER
SECURITY FINANCE
09.2010 - 10.2017
CASHIER
CHAISSON'S CORNER MART
04.2010 - 07.2010
PRESCHOOL TEACHER
KING'S KIDS LEARNING CENTER
12.2008 - 07.2010
GUEST SERVICE AGENT
DRURY HOTELS
04.2005 - 09.2010
CORRECTION OFFICER
SAINT LANDRY PARISH SHERIFF'S OFFICE
04.1996 - 05.2005
HIGH SCHOOL DIPLOMA -
NORTHWEST HIGH SCHOOL
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