TRACY L DILLON
Galax,VA
Summary
Bringing over 30 plus years of customer service. Dedicated, with a strong professional and ethical background, multi-tasking skills with an attention to detail, organized, self-driven and enthusiastic, always ready for a challenge.
Results-driven professional with background in authorization coordination, known for high standards and commitment to excellence. Expertise in managing authorization processes and improving operational workflows. Recognized for strong collaborative skills and adaptability, ensuring seamless team dynamics and goal achievement.
Overview
30
30
years of professional experience
Work History
Insurance and Authorization Coordinator
Sobrius Curae
08.2022 - 02.2023
- Company Overview: Residential Treatment Facility for Drug and Alcohol Addiction
- Customer Service
- Weekly Insurance verification
- Complete all Insurance Authorizations for 3.5 Inpatient and 2.5 Partial Hospitalization
- Enter authorizations into our medical management software
- Inspected all Arts Forms for errors before submittance, ie date, number of days, Patients Medicaid ID, Spelling etc
- Communicate with Insurance companies daily and provide needed information
- Communicate with clinical staff when the ARTS extensions were due making sure they went out on a timely manner
- Assist clinical staff with the identification and correction of errors on denied claims as they are received
- Send out discharge clinicals to insurance companies after the patients leaves the facility
- Answer the phone
- Interview prospects/new clients and fill out Admission screening forms
- Residential Treatment Facility for Drug and Alcohol Addiction
- Programs used: Netsuite, Azzly, Word, Excel
- Immediate Supervisor - Chasity Johnson
- Reason for leaving - My job was outsourced to a billing company that provides this service
Patient Access Specialist
Savista
03.2022 - 08.2022
- Customer Service
- Scheduler Radiology Dept - in-coming and out-going CT, MRI, DEXA Scans, Mammogram etc
- Insurance Verification
- Insurance Authorizations
- Payment Scheduling
- Transcribe orders into our Medical Management Software Epic
- Answered Phones
- Programs used - Word, Excel, CPSI, Epic, Outlook
- Immediate Supervisor - Jordan Delph
- Reason for leaving - Went to Sobrius Curae
Patient Access Specialist
TCRH
08.2021 - 03.2022
- Customer Service
- Patient contact, Pre-register and Admit patients, Update demographics and other personal information into the medical management system
- Obtain Insurance verification
- Document notes in computer about insurance changes, payments etc
- Switchboard
- Fill out Emtala log (record of who comes in and out of the hospital for care)
- Complete daily call sheets
- Perform daily census
- Make sure Consent forms, IMM's and Moon forms are completed and signed
- Take and process payments
- Programs used - Paragon Excel Outlook
- Immediate Supervisor - Lynn Byrd
- Reason for leaving - Went to Savista
Store Manager
Label Shopper
03.2021 - 08.2021
- Company Overview: Clothing Store
- Manage total store level operations, including staff hiring, coaching, training, evaluations and work schedules
- Ensure safety procedures are followed
- Uphold state and federal rules regarding wages, work hours and EEO
- Customer Service
- Handle budget planning and tracking
- Accounting, Payroll, Sales, Cash Management, Bank Deposits
- Coordinate inventory control, Receiving and Processing Merchandise, Inventory, Price changes, Merchandising and store maintenance
- Implementation and training of Company Policies and Procedures
- Set up key performance indicators
- Handle customer queries, concerns and complaints
- Clothing Store
- Programs used - Outlook, Excel
- Reason for leaving - I accepted a job at TCRH
Owner/Operator
Merle Norman Cosmetics and Day Spa
07.2013 - 03.2020
- Full-Service Salon with a Merle Norman Cosmetics, Make up sales, Application, Customer Service, Hair, nails
- Programs used: Word, Excel, QuickBooks, Outlook
Office Manager
RLD Enterprises
01.1993 - 10.2009
- Company Overview: Manufactures and Wholesale sales of Window Treatments, Vertical Blinds, Mini blinds, custom shutters and Wood blinds
- Customer Service - maintain high-quality business relationships with all new and current clients
- Answered Phones
- Staff hiring, training, Evaluations
- Oversee Negotiations and Inside Sales
- Set discounts for our wholesale customers
- Billing, A/P, A/R, Payroll, Collections, Order Processing, reconciled bank statements, Processed W-2 and 1099's for our contract installers
- Quarterly reports for sales team
- Manufactures and Wholesale sales of Window Treatments, Vertical Blinds, Mini blinds, custom shutters and Wood blinds
- Programs used: QuickBooks, Peach Tree, One Write plus, Excel, Word, Outlook
Education
High School Diploma -
Alleghany High School
Sparta, NC05-1986
Skills
- Office management
- Prior authorization
- Medical terminology
- Customer relations
- Strong communication skills
Timeline
Insurance and Authorization Coordinator
Sobrius Curae
08.2022 - 02.2023
Patient Access Specialist
Savista
03.2022 - 08.2022
Patient Access Specialist
TCRH
08.2021 - 03.2022
Store Manager
Label Shopper
03.2021 - 08.2021
Owner/Operator
Merle Norman Cosmetics and Day Spa
07.2013 - 03.2020
Office Manager
RLD Enterprises
01.1993 - 10.2009
High School Diploma -
Alleghany High School
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