Tracy Leathers Steiner
Hudson,USA
Summary
Dynamic Clinic Office Manager with extensive experience at QTC Management Inc., excelling in medical records management and patient care. Proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in EHR systems and conflict resolution, fostering a collaborative environment that drives team success and patient satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clinic Office Manager / Schedule Coordinator Senior Specialist
QTC Management Inc. - A Leidos Co.
Lawton, OK
05.2021 - 10.2025
- Managed the day-to-day front and back office operations of a medical clinic, including planning and coordinating work assignments for all clinic staff.
- Coordinated physician recruitment, orientation, and retention processes to strengthen clinic staffing and relationships.
- Assisted in creating and implementing policies, procedures, goals, and objectives to enhance clinic operations.
- Managed clinic budget and oversaw medical and office supply inventory to ensure operational efficiency.
- Ensures excellent quality, timeliness, and customer service throughout the entire claimant and customer experience
- Ensures strict confidentiality of all medical records, PHI, and PII
- Ensured calibration of all medical equipment.
- Assisted medical team by performing various tasks required in the Medical Assistant role.
- Executed various projects and duties for the team.
Medical Assistant Instructor
Platt College
Lawton, OK
08.2019 - 05.2021
- Teach specified subject(s) in the medical assistant curriculum for students’ comprehension. This entails having a strong understanding of the topics to be taught and preparing well for lectures
- Prepare detailed lecture notes on each topic to be taught, in line with acceptable standards in the institution, and deliver lectures in class with authority on the given topic
- Facilitated interactive classroom discussions to promote student engagement and foster professional development
- Reviewed curriculum and provided actionable suggestions for improvement to enhance student learning outcomes
- Evaluated student performances and developed strategies to reward excellence while supporting underperforming students to enhance overall academic success
- Counsel students on their career choices, informing them of the best opportunities and career paths to follow
- Participate in meetings and training organized by industry associations to equip practitioners with the latest trends and practices in the medical assistant field, and transfer acquired knowledge to students
- Carry out research on topics to find various insights and angles in the medical assistant field, to make students versatile in discharging their duties on the job
Clinical Coordinator/CMA
Integrated Health Association
Ann Arbor, MI
04.2013 - 01.2019
- Monitor the day-to-day operations of a healthcare facility. Organize, schedule, and evaluate specialized programs.
- Prepare and organize clinic exam and procedure rooms with appropriate equipment and supplies.
- Obtain and record accurate/pertinent intake information that includes preparing medical records.
- Demonstrated expertise in patient charting practices
- Assisting physicians during routine checkups, outpatient procedures, and other physical exams
- Performed wound care and irrigation techniques for patient healing
- Monitoring and documenting patient symptoms for physicians' review during clinical exams
- Recording patients' vital signs, documenting physicians' notes, and changes in medical conditions
- Executed proper sterilization techniques for medical instruments
- Taking tissue and fluid samples and sending them in for laboratory analysis
- Prepared and administered medications according to physician instructions, contributing to safe patient care.
- Executed medical billing tasks, maintaining accuracy in patient invoicing and supporting financial processes.
- Providing compassionate patient support and care, attention, and assistance during office visits
Nursing Assistant
ProMedica
Adrian, MI
11.2008 - 05.2011
- Provided comprehensive personal care, including grooming, feeding, and mobility support, to enhance patients' daily living experiences.
- Supported patients with daily living activities and personal care tasks to promote comfort and independence.
- Monitored vital signs and reported changes to nursing staff.
- Ensured cleanliness and organization of patient rooms and common areas to create a safe and welcoming environment.
Assistant Branch Manager
Flagstar Bank
Brooklyn, MI
04.2004 - 10.2008
- Provided support to the Bank Manager to administer daily work activities.
- Verified and assessed the authenticity of documents while opening new accounts.
- Provided guidelines to customers for choosing the best banking services based on their requirements.
- Contributed to business development activities and marketing plan creation while enhancing customer service delivery.
- Process financial transactions (cash and non-cash bank transactions, balance inquiries, cashier's checks, money orders, cash advances with credit cards, etc.) accurately and efficiently by operational and regulatory guidelines.
- Assist with customer questions and/or issues relating to their accounts.
- Demonstrate strong customer service skills and the ability to resolve problems and prevent customer dissatisfaction.
- Assisted the branch manager to coach and develop the team.
- Coach team members on the proper execution of the sales formula and priority work while modeling the desired behaviors.
- Assisted branch manager in ensuring operational soundness and compliance with bank and regulatory guidelines.
- This included balancing cash drawers at the end of each shift, processing CTR reports and transactions, opening and closing procedures of the branch, ATM and vault balancing, opening and closing procedures of the branch, etc.
- Acquire and maintain up-to-date knowledge of applicable policies, procedures, guidelines, and bank operating systems.
- Ensured operational efficiency and accuracy in all policies and procedures.
- Supported branch manager in community outreach initiatives and local events to strengthen branch presence.
- Ensures compliance with applicable federal, state, and local laws and regulations.
Education
Master's Degree - Health Care Administration
Siena Heights University
Adrian, MI08.2021
Bachelor's - Applied Science in Healthcare Management
Siena Heights University
Adrian, MI05.2015
Associate of Science (AS) - Medical Assistant
Jackson College
Jackson, MI08.2012
Skills
- EHR and EMR experience
- Medical records management
- HIPAA regulations
- Medical terminology proficiency
- Clinical applications knowledge
- Patient care
- Clinical oversight
- Triage capabilities
- Insurance verification processes
- Billing management
- Financial oversight
- Quality assurance practices
- Marketing expertise
- Microsoft Office Suite proficiency
- Excel and PowerPoint expertise
- Analytical decision-making
- Time management skills
- Conflict resolution
- Calm under pressure
- Customer service excellence
- Communication skills
- Behavioral health knowledge
Certification
- CPR Certification
- Certified Medical Assistant (AAMA)
- AED Certification
- BLS Certification
- EMT Certified
References
Have a letter of reference upon request.
Timeline
Clinic Office Manager / Schedule Coordinator Senior Specialist
QTC Management Inc. - A Leidos Co.
05.2021 - 10.2025
Medical Assistant Instructor
Platt College
08.2019 - 05.2021
Clinical Coordinator/CMA
Integrated Health Association
04.2013 - 01.2019
Nursing Assistant
ProMedica
11.2008 - 05.2011
Assistant Branch Manager
Flagstar Bank
04.2004 - 10.2008
Master's Degree - Health Care Administration
Siena Heights University
Bachelor's - Applied Science in Healthcare Management
Siena Heights University
Associate of Science (AS) - Medical Assistant
Jackson College