Tracy Lee
Perrin
Summary
Experienced technician with strong background in equipment maintenance and repair. Skilled assembly, and quality control. Also experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Shop Technician 4
Precision Compression LLC
Anger Hwy, Weatherford Tx, 76088
04.2025 - Current
- Assemble 4.3 liter engines, test run after assemble.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Enhanced store safety by conducting regular inspections, identifying potential hazards, and implementing corrective measures.
Shop Technician 3
Holt Cat
2001 N Loop 12, TX 75061,Irving
01.2022 - 01.2025
- Assembled and disassembled, transmissions, axles final drives, torque converters, differentials, brakes and other components.
- Assisted customers with inquiries that they had with there components.
- Provided product information and recommendations to enhance customer satisfaction.
- Provided exceptional customer service, addressing questions or concerns with professionalism and courtesy.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Shop Technician 2
Archrock
2100 Great Southwest Pkwy Fort Worth , TX, 76106
07.2018 - 04.2020
- Disassembled and assembled frame and crossheads, ran hard pipe and tubing on skid for frame and crossheads.
- Operated and maintained gas compression equipment to ensure optimal performance.
- Built, tested, and modified equipment to achieve functionality objectives.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
Education
Diesel Equipment Technology And Heavy Equipment - Equipment
Texas State Technical College
Sweetwater, TX01-2017
Skills
- Time management
- Multitasking
- Conflict Resolution
- Value Based Leadership
- DISC
- Computer skills
- Machine operation
- Customer service
- Problem-solving abilities
- Adaptability and flexibility
- Relationship building
- Team building
Timeline
Shop Technician 4
Precision Compression LLC
04.2025 - Current
Shop Technician 3
Holt Cat
01.2022 - 01.2025
Shop Technician 2
Archrock
07.2018 - 04.2020
Diesel Equipment Technology And Heavy Equipment - Equipment
Texas State Technical College