Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Tracy Lene

Danbury,WI

Summary

Dynamic professional with a proven track record at Halvor Lines, excelling in dispatch efficiency and team leadership. Recognized for strong multitasking and clear communication, I consistently improved operational processes, reducing errors and enhancing productivity. A dedicated team player, I thrive in fast-paced environments, delivering exceptional customer service and fostering positive relationships.

Overview

11
11
years of professional experience

Work History

Bartender

Oak Ridge
01.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Dispatch

Halvor Lines
02.2022 - 11.2024
  • Analyzed dispatch data to identify trends and areas for improvement, leading to strategic operational adjustments.
  • Streamlined order processing, organizing goods for easy access and quick dispatch.
  • Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
  • Contributed to the growth of the organization by consistently meeting or exceeding dispatch targets.
  • Enhanced team productivity by providing ongoing training and support to dispatch staff members.
  • Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
  • Mentored new hires in navigating the complexities of the Dispatch Manager role.
  • Improved dispatch efficiency by implementing new software and optimizing shift schedules.
  • Collaborated effectively with other departments involved in the dispatch process for seamless coordination.
  • Supported timely dispatch of goods, preparing and organizing items according to delivery schedules.
  • Maintained route plans and communicated barriers to dispatch.
  • Collaborated with dispatch teams to coordinate efficient pickup schedules and optimize routing.
  • Conducted regular performance evaluations for dispatch team members, identifying areas for improvement and providing constructive feedback.
  • Played key role in crisis management situations by coordinating effective and timely dispatch solutions.
  • Collaborated with dispatch team to ensure accurate scheduling and timely pickups and drop offs .
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with dispatch to convey delays and adjust delivery plans.
  • Maintained a well-organized dispatch center, ensuring smooth operations and minimal downtime.

Administrative Assistant

Next Step
07.2018 - 12.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Salon Manager

Healthy Glow Salon
07.2014 - 09.2018
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.

Education

Associate Of Business Administration - Business

Minneapolis Community And Technical College
Minneapolis, MN

Diploma -

Big Lake High School
Big Lake, MN
06.2003

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Patience and tolerance
  • Clear and effective communication

Timeline

Dispatch

Halvor Lines
02.2022 - 11.2024

Bartender

Oak Ridge
01.2022 - Current

Administrative Assistant

Next Step
07.2018 - 12.2021

Salon Manager

Healthy Glow Salon
07.2014 - 09.2018

Associate Of Business Administration - Business

Minneapolis Community And Technical College

Diploma -

Big Lake High School

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Tracy Lene