Tracy Levine
Albany,NY
Summary
Committed professional with a history of meeting company sales needs and goals with consistent and organized practices. Skilled in working under pressure and adapting to new situations. Highly-motivated, with the desire to take on new challenges. Strong work ethic, adaptability and exceptional writing and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
Work History
Front of the House Manager
Verilife Albany
12.2022 - 12.2023
- Responsible for managing a staff from 10 to 25 employees. Ensured patient satisfaction and safety while also increasing sales. Opened and closed the dispensary, performed weekly inventory, created KPI reports. Had a knack for motivating the staff to achieve company goals
Licensed Real Estate Sales Person
TOWN/Douglas Elliman
05.2014 - 01.2021
- Responsible for acquiring exclusives, creative and promotional advertising, maintaining relations with clients to build referrals, having knowledge of all inventory and trends
- Over 100 closed sales/rentals.
Front Waiter
Felidia
01.2014 - 05.2014
- Responsible for exemplary service representing Lidia Bastianich
- Attuned to working with the finest Italian ingredients and wines
- Preparing tableside dishes and being in constant communication with the Captain
- Exquisite food but no room for advancement.
Captain
Ouest Restaurant
08.2010 - 01.2014
- Acquiring the skill of a fast-paced restaurant with fine dining service
- Attuned to particular guests and fulfilling their needs seamlessly.
General Manager
New World Bistro Bar
01.2009 - 06.2009
- Opening GM for NWBB
- Interviewed and hired all FOH staff, including Assistant Manager’s
- Responsible for learning Aloha POS systems, opening and closing cash and credit card drops for deposit, purchased dishes and furnishings, training staff, scheduling a staff of over 30 people, tracking sales and per person averages for servers, tracking busy vs slower times to schedule accordingly and meet labor costs.
Fine Dining Server
677 Prime
08.2007 - 01.2009
- Required to have exceptional knowledge in fine dining service, food, and wine
- Tableside preparations and flawless execution
- Responsible for a high-profile clientele with particular needs and ensuring their full satisfaction.
Fine Dining Captain
Osteria Mozza
06.2007 - 08.2008
- Chosen from 100’s of applicants to represent the first Mario Batali/Joe Bastianich restaurant in Los Angeles
- Expertise in Italian cuisine and cooking methods
- Demanding and one-of-a-kind knowledge of sales, service and management of a high-profile clientele.
Fine Dining Captain/pseudo-management
Saddle Peak Lodge
06.2000 - 06.2007
- Leader in sales for 6 of 7 years in a Michelin Starred restaurant
- A bit of chameleon, primarily as a Captain but would bartend, off-premise cater, host, do the books and reservations and expediting in the kitchen as needed
- Built a brand for myself with many personal call parties and requests.
Manager
Jerry’s Famous Deli
01.1999 - 06.2000
- Busy deli serving an average of 800 guests per day
- Responsible for scheduling and managing a team of over 100 employees
- Certified in food handling and always prepared for inspections
- Keeping tight margins on food, labor, and operating costs
- Motivating and supervising staff to best represent the restaurant, ensuring repeat visits and loyalty.
Manager
Bruegger’s Bagel Bakery
01.1991 - 01.1994
- Responsible for hiring and maintaining a staff of 15 to 30 employees
- Spent most of my time in the Stuyvesant Plaza location with sales exceeding seven million a year
- Meeting the corporate demands of labor, food and operating costs and excelling in promotional contests
- Opening and closing cash drawers for deposit and always creating new ways to increase sales while appearing natural instead of aggressive.
Education
Bachelor’s Degree in Restaurant Management -
SUNY Plattsburgh
Pursuing a 2nd Bachelor’s Degree in Psychology -
SUNY Empire
Skills
- Skilled in reading people, their needs and managing expectations Exclusively employed in sales, management and customer service for decades An adept writer, organized, tactful and persuasive Self-motivator who is always up to the challenge of exceeding prior challenges
Timeline
Front of the House Manager
Verilife Albany
12.2022 - 12.2023
Licensed Real Estate Sales Person
TOWN/Douglas Elliman
05.2014 - 01.2021
Front Waiter
Felidia
01.2014 - 05.2014
Captain
Ouest Restaurant
08.2010 - 01.2014
General Manager
New World Bistro Bar
01.2009 - 06.2009
Fine Dining Server
677 Prime
08.2007 - 01.2009
Fine Dining Captain
Osteria Mozza
06.2007 - 08.2008
Fine Dining Captain/pseudo-management
Saddle Peak Lodge
06.2000 - 06.2007
Manager
Jerry’s Famous Deli
01.1999 - 06.2000
Manager
Bruegger’s Bagel Bakery
01.1991 - 01.1994
Bachelor’s Degree in Restaurant Management -
SUNY Plattsburgh
Pursuing a 2nd Bachelor’s Degree in Psychology -
SUNY Empire
Similar Profiles
Michelle CerratoMichelle Cerrato
Dispensary Pharmacist at Pharmacann/ VerilifeDispensary Pharmacist at Pharmacann/ Verilife
Jacob JeremiahJacob Jeremiah
Budtender at VerilifeBudtender at Verilife
Francisco HuertaFrancisco Huerta
Budtender at VerilifeBudtender at Verilife
John Paul PedrolaJohn Paul Pedrola
Business Analyst at KPMG USBusiness Analyst at KPMG US
Kevin RitzKevin Ritz
Inbound Team Lead at TargetInbound Team Lead at Target