Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Lewis

Coppell,TX

Summary

Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

Overview

23
23
years of professional experience

Work History

Customer Service /sales (inbound Remote)

Comcast, Xfinity
Philadelphia, PA
01.2024 - 08.2024
  • Recommended additional merchandise based on customer needs or interests.
  • Provided excellent customer service by engaging in friendly conversations with patrons.
  • Built strong relationships with customers through excellent service delivery.
  • Responded to customer inquiries via phone, email and chat.

Customer Service Representative /Online Chat Representative

Kohls Corporate Offices
Menominee Falls, WI
04.2006 - 06.2023
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.

Tele Collector

We Energies
Milwaukee, WI
04.2004 - 02.2006
  • Conducted skip tracing to locate missing customers with overdue accounts.
  • Assisted customers with inquiries regarding billing statements and account status.
  • Verified customer account balances and processed payments accordingly.
  • Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
  • Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Managed customer accounts by obtaining payment information and updating records.

Maintenance Administrator

Ameritech - Now AT&T
Milwaukee, WI
09.2001 - 04.2004
  • Analyzed data from condition monitoring devices such as thermometers, pressure gauges, vibration meters.
  • Coordinated with vendors to provide timely repairs of equipment.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Filled out work orders, repair logs and maintenance plans to document work completed.

Education

GED -

John Marshall High School
Milwaukee, WI
06-1994

Skills

  • Building rapport
  • Active Learning
  • Goal-Oriented
  • Social Perceptiveness
  • Customer Education
  • Strong Work Ethic

Timeline

Customer Service /sales (inbound Remote)

Comcast, Xfinity
01.2024 - 08.2024

Customer Service Representative /Online Chat Representative

Kohls Corporate Offices
04.2006 - 06.2023

Tele Collector

We Energies
04.2004 - 02.2006

Maintenance Administrator

Ameritech - Now AT&T
09.2001 - 04.2004

GED -

John Marshall High School

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Tracy Lewis