TRACY LEWIS
Xenia,Ohio
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
17
17
years of professional experience
Work History
Office Manager/Patient Intake Specialist
Hope Home Care
02.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Authorization Specialist
Hope Home Care
11.2023 - 02.2024
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
Department Manager
Walmart
04.2017 - 11.2023
- Directs a staff of 5; manages freight loads and merchandising; maintains modular integrity of merchandise; initiates pricing analysis; provides job-site training for regional stores; manages a team of 15 in a retail remodel.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Inventory
Walmart
04.2017 - 11.2023
- Leads a team of 5 in annual inventory; performs inventory counts; manages cash flow audits; generates reports on discrepancies; performs accounting procedures for daily deposits.
- Optimized inventory levels to stay with current demand.
- Enhanced operational efficiency by streamlining inventory management processes.
Customer Service Manager
Walmart
11.2007 - 04.2017
- Led a staff ranging between 20-30 people in tasks required to be completed; directed coaching for improvement for staff; performed annual evaluations; monitored and directed staff members regarding timely completion of training modules; led community outreach efforts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Customer Service
Walmart
11.2007 - 04.2017
- Provided in-person assistance for customers; managed wire transfer services; initiated electronic bill payments; delivered customer support; managed merchandise returns and customer refunds.
Education
Bachelor of Science in Health Care Administration -
Purdue University Global
10.2023
Theology -
Texas Bible Institute
05.1996
Skills
- Microsoft: MS Office 365; MS Word, MS Excel, MS Outlook, MS PowerPoint
- Adobe
- Teams
- Zoom
- Bongo
Customer Service
Office Management
Organizational Skills
Office Administration
Excellent multi-tasking ability
Clear oral/written communication
Scheduling and calendar management
Timeline
Office Manager/Patient Intake Specialist
Hope Home Care
02.2024 - Current
Authorization Specialist
Hope Home Care
11.2023 - 02.2024
Department Manager
Walmart
04.2017 - 11.2023
Inventory
Walmart
04.2017 - 11.2023
Customer Service Manager
Walmart
11.2007 - 04.2017
Customer Service
Walmart
11.2007 - 04.2017
Bachelor of Science in Health Care Administration -
Purdue University Global
Theology -
Texas Bible Institute
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