Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Lewis

Carrollton,TX

Summary

Professional customer service specialist with solid background in managing chat-based interactions. Adept at resolving issues efficiently, fostering positive customer experiences, and adapting to evolving requirements. Strong focus on teamwork, communication, and delivering consistent results. Skilled in problem-solving, multitasking, and utilizing chat platforms to provide exceptional support.

Overview

24
24
years of professional experience

Work History

Insurance Verification Specialist

AWL
06.2025 - Current
  • Assisted in verifying insurance coverage and benefits for patient services.
  • Communicated with insurance providers to obtain necessary authorization and documentation.
  • Updated patient records with accurate insurance information and status changes.
  • Supported billing department by providing detailed insurance verification reports.

Retention Specialist

Sirius XM
04.2025 - Current
  • Provided timely assistance to customers, resolving inquiries and enhancing satisfaction.
  • Maintained accurate records of customer interactions for process improvement.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Assisted in identifying customer needs to enhance retention strategies.

Customer Service Representative

Chewy.com
11.2024 - 05.2025
  • Responded promptly to customer inquiries, ensuring accurate information delivery and high satisfaction levels.
  • Assisted in resolving customer complaints through effective communication and problem-solving techniques.
  • Maintained detailed records of customer interactions, streamlining information retrieval for future reference.
  • Collaborated with team members to enhance service delivery processes and improve overall efficiency.
  • Provided product information and support, contributing to increased customer engagement and retention efforts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Customer Service ,Chat Representative Data Entry

Kohls Corporate Offices
04.2006 - 06.2023
  • Provided exceptional customer support through live chat, resolving inquiries efficiently and accurately.
  • Collaborated with team members to enhance communication strategies and improve customer satisfaction scores.
  • Utilized CRM software to track interactions, ensuring consistent follow-up and case resolution.
  • Trained new representatives on chat protocols, fostering a collaborative learning environment.
  • Analyzed customer feedback to identify trends and recommend improvements to service delivery processes.
  • Assisted customers with product information and guided them through purchasing processes for a seamless experience.
  • Worked closely with other departments as needed, ensuring proper collaboration for successful issue resolution.
  • Participated in regular training sessions to stay current on industry best practices for effective communication techniques.
  • Provided constructive feedback during team meetings about potential improvements or challenges faced, contributing to the overall success of the customer service team.
  • Managed multiple chat conversations simultaneously while maintaining accuracy in responses.
  • Resolved customer inquiries through live chat, enhancing overall satisfaction and engagement.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Maintenance Administrator

Ameritech
09.2001 - 04.2006
  • · Analyzed data from condition monitoring devices such as thermometers, pressure gauges, vibration meters.
  • · Coordinated with vendors to provide timely repairs of equipment.
  • · Monitored employee work levels and optimized performance with strategic approaches.
  • · Communicated with distributors to acquire necessary equipment for projects.
  • · Filled out work orders, repair logs and maintenance plans to document work completed.
  • Managed maintenance schedules to ensure optimal equipment performance and reduce downtime.

Education

High School Diploma -

John Marshall High School
Milwaukee, WI
06.1994

Skills

  • Attention to detail
  • Patient confidentiality
  • HIPAA compliance
  • Active listening
  • Customer service
  • Critical thinking
  • Data entry
  • Insurance coverage verification
  • Upselling and cross selling
  • Documentation skills
  • Strong work ethic
  • Patience and tolerance
  • Complaint handling
  • Typing speed
  • Empathy display
  • Performance tracking
  • Social media monitoring

Timeline

Insurance Verification Specialist

AWL
06.2025 - Current

Retention Specialist

Sirius XM
04.2025 - Current

Customer Service Representative

Chewy.com
11.2024 - 05.2025

Customer Service ,Chat Representative Data Entry

Kohls Corporate Offices
04.2006 - 06.2023

Maintenance Administrator

Ameritech
09.2001 - 04.2006

High School Diploma -

John Marshall High School

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