Summary
Overview
Work History
Education
Skills
References
Timeline
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Tracy LiButti

Glendale,AZ

Summary

I am a highly motivated, high energy individual, with more than twenty years in the hospitality and service industry with a track record of company and team success and growth. Proven ability to meet or exceed corporate goals on training and employee development as well as financial and labor goals at every level of my career. I am seeking a position in the Hospitality and Guest services field where I can bring immediate value and strengths to my employer/team while developing my current skills further. I have an eagerness to learn and take on new challenges and responsibilities.

Overview

24
24
years of professional experience

Work History

Bartender

Firebirds Wood Fired Grill
03.2020 - 04.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Assistant Manager, Bartender, Server

Revolu Taqueria +Bar
03.2016 - 02.2020
  • Register close out and cash handling
  • Ordering product and supplies, auditing all products delivered, ensuring proper shelf stock levels
  • Bringing on new products
  • Making new infusions recipes
  • Ensuring guest satisfaction
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Assistant Manager, NSO Opening Team Manager

Oreganos Italian Bistro
03.2015 - 01.2016
  • Monitor employee and patron activities to ensure liquor regulations are obeyed
  • Daily cash reconciliation
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Schedule staff hours and assign duties
  • Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons
  • Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Manager

Gordon Biersch /Craftworks
06.2006 - 03.2015
  • Daily managerial duties included supervision of all restaurant operations to ensure guest satisfaction, team member growth, and exceeding corporate financial goals
  • In addition, other functions included, but not limited to, Cost Accounting, Developing Local Store Marketing, Decision Making, Team Member training and accountability, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Managing Profitability, Exceeding Quality Focus through Secret Shopper and Guest Feedback Sources
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Maintain food and equipment inventories and keep inventory records
  • Oversight and direction of our locations Local Store Marketing events
  • Schedule use of facilities or catering services for events such as banquets or receptions and negotiate details of arrangements with clients
  • Responsible for location Concierge program
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and guest service arenas
  • Certified Trainer and team building, classroom & shift follows Cross trained in every facet of front of the house operations
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Co-Owner

Clearburst Wireless
01.2000 - 01.2007
  • Started and operated a specialty retail concept located in various malls in Arizona and New York
  • Opened seven locations in twenty-two months and sold the business in 2007
  • Sourced new product vendors
  • Purchasing for all locations
  • Employee training
  • Business administration.

Education

Skills

  • Active Listening
  • Critical Thinking
  • Organization
  • Judgment and Decision Making
  • Customer and Personal Service
  • Time Management
  • Adaptability
  • Food Production
  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Outgoing Personality
  • Engaging personality
  • Wine and liquor knowledge
  • Calm and Composed
  • Relationship Building
  • Food and Beverage Service

References

Available upon request

Timeline

Bartender

Firebirds Wood Fired Grill
03.2020 - 04.2024

Assistant Manager, Bartender, Server

Revolu Taqueria +Bar
03.2016 - 02.2020

Assistant Manager, NSO Opening Team Manager

Oreganos Italian Bistro
03.2015 - 01.2016

Manager

Gordon Biersch /Craftworks
06.2006 - 03.2015

Co-Owner

Clearburst Wireless
01.2000 - 01.2007

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Tracy LiButti