Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Liekhus

OAK HARBOR,Washington

Summary

At Grocery Outlet Bargain Market, I spearheaded a team to elevate produce department efficiency and customer satisfaction, achieving significant waste reduction and sales growth. Leveraging expert merchandising strategies and a strong focus on quality customer service, I enhanced team performance and fostered vendor relationships, driving both revenue and loyalty with my retail management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Crew Associate

McDonalds
04.2024 - Current
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Handled cash transactions accurately and efficiently, promoting trust between customers and the establishment.
  • Prepared food items according to company standards, contributing to consistent product quality.
  • Consistently met or exceeded sales goals through upselling techniques and effective communication with customers.
  • Followed food safety guidelines diligently to ensure the well-being of customers.
  • Maintained cleanliness of the dining area, ensuring a pleasant experience for customers.
  • Assisted team members for seamless operation, resulting in increased productivity and positive work atmosphere.
  • Trained new crew associates, facilitating their smooth integration into the team and fostering a supportive work environment.
  • Promoted a positive and inclusive work environment by fostering open communication among team members and valuing diverse perspectives.
  • Contributed to promotional activities by engaging with customers about ongoing offers, leading to increased sales revenue.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Backed up servers by setting up trays and completing some food deliveries.

Produce Manager

Grocery Outlet Bargain Market
10.2020 - 06.2024
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Coached and mentored new team members.
  • Assisted customers with produce questions.
  • Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Selected items for specials and marked down items to reduce losses.
  • Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
  • Priced produce to achieve margin and sales goals.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Planned attractive produce displays, using color and texture to enhance.
  • Established strong relationships with vendors, securing favorable pricing and exclusive deals on premium products.
  • Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Visual Merchandising Manager

Kohls Department Store
09.2016 - 10.2020
  • Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
  • Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.

Education

Billing/Coding/Insurance

Valley Career College
California
06.2007

Skills

  • Customer Service
  • Retail management experience
  • Retail Inventory Management
  • Produce washing
  • Stock Rotation
  • Inventory counting
  • Merchandising Strategies
  • Product Merchandising
  • Ordering Procedures
  • Display Creation
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Reliability
  • Multitasking Abilities

Timeline

Crew Associate

McDonalds
04.2024 - Current

Produce Manager

Grocery Outlet Bargain Market
10.2020 - 06.2024

Visual Merchandising Manager

Kohls Department Store
09.2016 - 10.2020

Billing/Coding/Insurance

Valley Career College

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Tracy Liekhus