At Grocery Outlet Bargain Market, I spearheaded a team to elevate produce department efficiency and customer satisfaction, achieving significant waste reduction and sales growth. Leveraging expert merchandising strategies and a strong focus on quality customer service, I enhanced team performance and fostered vendor relationships, driving both revenue and loyalty with my retail management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Crew Associate
McDonalds
04.2024 - Current
Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Handled cash transactions accurately and efficiently, promoting trust between customers and the establishment.
Prepared food items according to company standards, contributing to consistent product quality.
Consistently met or exceeded sales goals through upselling techniques and effective communication with customers.
Followed food safety guidelines diligently to ensure the well-being of customers.
Maintained cleanliness of the dining area, ensuring a pleasant experience for customers.
Assisted team members for seamless operation, resulting in increased productivity and positive work atmosphere.
Trained new crew associates, facilitating their smooth integration into the team and fostering a supportive work environment.
Promoted a positive and inclusive work environment by fostering open communication among team members and valuing diverse perspectives.
Contributed to promotional activities by engaging with customers about ongoing offers, leading to increased sales revenue.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Provided excellent customer service by greeting customers and meeting quality expectations.
Kept food preparation area, equipment, and utensils clean and sanitary.
Cleaned and maintained all areas of restaurant to promote clean image.
Assisted other team members to achieve goals.
Trained new team members on procedures, customer service, and sales techniques.
Became familiar with products to answer questions and make suggestions.
Operated cash register to ring up final bill and process various forms of payment.
Prepared products following restaurant, health, and safety standards and procedures.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Accurately operated cash register to process customer payments.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Replenished serving stations with fresh food and cleaned up spills.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Documented customer orders and conveyed special requests to kitchen staff.
Brewed coffee and tea and changed out drink station syrups.
Completed milkshakes and ice cream desserts for customers.
Backed up servers by setting up trays and completing some food deliveries.
Produce Manager
Grocery Outlet Bargain Market
10.2020 - 06.2024
Trained and supervised produce staff for optimal performance and adherence to company policies.
Maintained produce display, and prep and storage areas in clean and orderly condition.
Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
Coached and mentored new team members.
Assisted customers with produce questions.
Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
Maintained produce area and kept produce storage area clean and sanitary.
Selected items for specials and marked down items to reduce losses.
Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
Priced produce to achieve margin and sales goals.
Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Planned attractive produce displays, using color and texture to enhance.
Established strong relationships with vendors, securing favorable pricing and exclusive deals on premium products.
Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Visual Merchandising Manager
Kohls Department Store
09.2016 - 10.2020
Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.