Tracy Lievsay
Ingleside,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Holiday Inn Airport Hotel & Conference Center
Corpus Christi, Texas
01.2024 - 06.2024
- Developed strategic sales plans to drive revenue growth in hospitality sector.
- Cultivated relationships with corporate clients to enhance business opportunities.
- Managed pricing and inventory systems for optimal profit margins.
- Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
Sales Assistant
Emerald Beach Hotel
Corpus Christi, TX
02.2023 - 10.2023
- Developed long-term relationships with venues and clients by maintaining consistent communication and excellent customer service.
- Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
- Quoted pricing and met with clients and hotel management to plan and organize functions.
- Accepted and completed cash, check and credit card payments.
- Created room blocks for multi-room reservations.
Front Desk Supervisor
Emerald Beach Hotel
Corpus Christi, TX
03.2022 - 02.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Responded to and resolved guest issues or complaints.
Front Desk Agent
Emerald Beach Hotel
Corpus Christi, TX
06.2021 - 03.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Responded to inquiries and room requests made online, by phone and via email.
Education
High School Diploma -
Ingleside High School
Ingleside, TX06.2014
Skills
- Processing Payments
- Complex Problem-Solving
- Customer Assistance
- Honest and Dependable
- Dispute Mediation
- Multi-Line Phone Systems
- Guest Relations
- Reservation Processing
- Computer Skills
- Decision-Making
Education and Training
other
Timeline
Sales Assistant
Holiday Inn Airport Hotel & Conference Center
01.2024 - 06.2024
Sales Assistant
Emerald Beach Hotel
02.2023 - 10.2023
Front Desk Supervisor
Emerald Beach Hotel
03.2022 - 02.2023
Front Desk Agent
Emerald Beach Hotel
06.2021 - 03.2022
High School Diploma -
Ingleside High School
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