Tracy Lima
Arcadia,CA
Summary
Dependable Patient Care Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and treatments. Maintains highest standards of ethics, professionalism and compassion to ease common stressors, and provide excellent patient care. Organized candidate successful at managing multiple priorities with a positive attitude and outcome. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Home Educator / Teacher
Firm Foundation Academy / Fundamentals Academy
09.2007 - 06.2023
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Led and coordinated theater educational activities to develop students' physical, emotional and social growth.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Patient Care Coordinator, Cosmetic Surgery
Jeannette Martello MD
08.2000 - 09.2002
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Completed all patient consultations providing support throughout treatment procedures.
- Assisted patients from admission to discharge of hospital and recovery.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Facilitated communication between patients and various departments and staff for scheduling procedures.
- Was patient point of contact throughout procedures and surgeries to insure any questions were answered and that patients and families were at ease and comfortable.
- Conducted all follow up calls to patients, families and caregivers.
- Worked with patients to schedule tests and procedures.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Coordinated transportation to get patients to and from medical appointments.
Doctor/Patient Support Specialist Cosmetic Lasers
Medical Alliance, Inc
07.1997 - 08.2000
- Scheduled and managed accounts of over 100 physicians in Southern California area.
- Attended periodic corporate training on new lasers and devices to aid and train physicians and staff on rapidly changing technology.
- Conducted patient consultations regarding laser and medical device procedures.
- Set up, set apparatus parameters, and assisted physicians, staff and patients in both office and operating room procedures.
- Traveled to other states to cover gynecological procedures where female patient care was preferred.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Collaborated with other medical staff to achieve high level of patient safety and care.
Waitress
Bennigans
08.1990 - 04.1996
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Esthetician License - Esthetician
Citrus College
Glendora, CA05.1997
No Degree - General Studies
Citrus College
Glendora, CAHigh School Diploma -
Temple City High School
Temple City, CA06.1990
Skills
- Reliability and Dedication
- Vendor Relationship Management
- Patient Rapport
- Critical and Creative Thinking
- Compassionate Patient Care
- Complex Problem-Solving
- Patient Registration
- Patient Correspondence
- Problem-Solving Skills
- Managing Medical Practices
Timeline
Home Educator / Teacher
Firm Foundation Academy / Fundamentals Academy
09.2007 - 06.2023
Patient Care Coordinator, Cosmetic Surgery
Jeannette Martello MD
08.2000 - 09.2002
Doctor/Patient Support Specialist Cosmetic Lasers
Medical Alliance, Inc
07.1997 - 08.2000
Waitress
Bennigans
08.1990 - 04.1996
Esthetician License - Esthetician
Citrus College
No Degree - General Studies
Citrus College
High School Diploma -
Temple City High School
Similar Profiles
Shayne NixonShayne Nixon
Owner at L.I.N.C.D.N Foundation & FUNdaMENTALS Youth Basketball DevelopmentOwner at L.I.N.C.D.N Foundation & FUNdaMENTALS Youth Basketball Development
Deanna JacksonDeanna Jackson
Lead Child Study Team Social Worker, K-5th Grade Case Manager at Foundation Academy Charter SchoolLead Child Study Team Social Worker, K-5th Grade Case Manager at Foundation Academy Charter School
Amanda L. DonahoAmanda L. Donaho
Elementary Principal Grades K-6 at FOUNDATION ACADEMYElementary Principal Grades K-6 at FOUNDATION ACADEMY