Tracy S Lindo
Friendswood,TX
Summary
Professional with high standards and results-driven approach. Skilled in team collaboration, adaptable to changing needs and reliable. Proficient in: administrative management, scheduling, accounts payable and receivable, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
21
21
years of professional experience
Work History
Office Manager
Hurricane Fence, Inc.
02.2022 - Current
- Reviewed and analyzed past due accounts, sending notification letters and statements to clients to request payment
- Managed approximately 40 incoming calls and emails per day from customers
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Office Administrator
IFP Financial
01.2004 - 10.2021
- Proofread documents and organized records, reports, and documents
- Communicated effectively with clients and other offices regularly
- Organized, ordered and restocked office supplies to keep staff efficient
- Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers
- Greeted visitors and escorted them to their destinations
- Managed the master calendar and individual team schedules, smoothly balancing customer and workload demands
- Performed all office clerical activities, including writing emails and letters, providing support to upper-level management, tracking bills and financial documents, managing schedules and travel calendars, and filing documents
- Maintained accounting functions, including accounts payable and accounts receivable
- Maintained all billing files, payments received, and pending payment files
- Discretely handled confidential information, including client records
- Analyzed and audited cash receipts and updated customers' accounts accordingly by posting cash receipts, checks, and bank deposits in relevant databases or computer systems
- Answered approximately 30 multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
Skills
- Inbound and outbound calling
- Customer service
- Schedule and calendar management
- Business correspondence
- Filing and record keeping
- Office administration
- Account reconciliation
- Credit and collections
- Conflict management
- Word processing
- Office supply management
- Accounts payable and receivable
Timeline
Office Manager
Hurricane Fence, Inc.
02.2022 - Current
Office Administrator
IFP Financial
01.2004 - 10.2021
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