Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tracy Lindsey

Rockmart,GA

Summary

Dynamic leader with a proven track record at Cabins For You, adept in property and financial management. Excelled in enhancing guest satisfaction and streamlining operations, evidenced by significant process improvements. Skilled in social media management and staff development, I thrive on challenges and excel in high-pressure environments, driving operational excellence and revenue growth.

Overview

Work History

Florida Operations Manager / Finance Asst.

Cabins For You
Carterville, Ga
  • Oversaw developmental activities for properties.
  • Enhanced overall performance in compliance with standards.
  • Completed all accounts payable, receivable, and payroll documentation.
  • Nurtured strong interactions with property owners, guests, and vendors.
  • Oversaw administrative tasks such as work orders and service requests.
  • Captured temporary photos for social media displays.
  • Created GoPro videos for each unit to guide guests with directions. Took Matterport photos for virtual tours.
  • Processed monthly and annual memberships. Resolved membership concerns.
  • Maintained inventory of all linens, soaps, tools, and storage items.
  • Ensured completion of hiring paperwork. Managed background checks.
  • Organized routine inspections for check-ins and deep cleaning tasks.
  • Handled communications efficiently by managing emails and phone calls to vendors, owners, and central office.
  • Maintained spreadsheets tracking cleaning dates, pay rates, inspections, and payments. Over 500 cabins and condos.
  • Handled on-call issues promptly to resolve concerns.
  • Addressed and communicated cleaner-reported concerns.
  • Processed necessary damage documentation.

General Manager

Cristiano's Italian Cafe
Buchanan, GA
  • Assisted in establishing the business from inception.
  • Supervised daily activities.
  • Implemented effective decision-making for enhanced profitability.
  • Enhanced menu interface for user-friendliness.
  • Enhanced dining experience through optimized menus.
  • Stepped into various roles as required, both front of house and back.
  • Managed all ordering operations.
  • Managed overall marketing efforts for the company.
  • Engineered entire website starting at zero.
  • Managed various social media applications, including Yelp and Google.
  • Handled all tasks and responsibilities.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

General Manager

Quality Inn and Suites
Cedartown, Ga
  • Hired, trained, developed, measured performance, disciplined, and scheduled department staff
  • Optimized room occupancy rates and increased average daily rate.
  • Executed report reconciliation and journal tasks efficiently.
  • Managed guest complaints efficiently.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Education

High School Diploma -

Carthage Christian Academy
Carthage, Ms
05-1999

Skills

  • Hotel operations management
  • Property management
  • Financial management
  • Problem Solving
  • Guest services and satisfaction
  • Staff Training
  • Workflow Improvement Strategies
  • Proficient communicator
  • Telephone communication skills
  • Advanced MS Office Skills
  • Proficient in Google Docs
  • Reporting and documentation
  • KPI Tracking
  • Business Operations Management
  • Inventory
  • Organizing Events
  • Scheduling
  • Social media management
  • Virtual tours
  • Vendor Oversight
  • Experience with Various Management System Integration
  • New hire processing
  • Employee onboarding
  • HR support
  • Payroll Administration
  • Reviewing timesheets

Accomplishments

  • Revamped Cabins for you deep clean program , that they use to this day
  • At cabins for you I won the Berry Award (Most dedicated Employee)
  • Upgraded my knowledge of Payroll

Timeline

Florida Operations Manager / Finance Asst.

Cabins For You

General Manager

Cristiano's Italian Cafe

General Manager

Quality Inn and Suites

High School Diploma -

Carthage Christian Academy
Tracy Lindsey