Tracy Loomis
Vancouver,WA
Summary
Adept at fostering customer satisfaction and children's well-being, my tenure at Lowes and EOCF has honed my expertise in complaint handling and building trust. Leveraging skills in inventory control and empathetic communication, I've significantly contributed to team goals and family support programs, ensuring a positive impact on client and child experiences alike.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Lowes
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
Child Support Specialist
EOCF
10.2015 - Current
- Developed and implemented programs to support children's mental health and well-being.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Developed and implemented strategies to reduce and prevent family conflict.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Education
No Degree - Stackable ECE
Clark College
Vancouver, WA09-2023
High School Diploma -
Gates Secondary School
Tacoma, WA06-1993
Skills
- Point of sale systems
- Product knowledge
- Inventory control
- Product merchandising
- Complaint handling
- Guest services
- Product and service solutions
- Team collaboration
- Complaint escalation
- Customer service
- Customer support
- Problem resolution
- Tactful and diplomatic
Timeline
Customer Service Associate
Lowes
10.2022 - Current
Child Support Specialist
EOCF
10.2015 - Current
No Degree - Stackable ECE
Clark College
High School Diploma -
Gates Secondary School
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